Configuring Table Suggestion Factors

The Table Suggestion process uses several optional factors to determine the next parties to seat, and the tables that the TMS suggests for seating. Although the table suggestion factors all work together, Oracle Hospitality recommends that you use only a few factors initially to become accustomed to how the listing and suggestion process works for the property.

  1. Select the Enterprise, property, or revenue center, click Setup, and then click TMS Parameters.
  2. Click the Table Suggestion tab.
  3. Use the arrow buttons to move and rank the suggestion factors. The factor order alters the table suggestion calculations.

    Table 49-12 Table Suggestion Factors

    Table Suggestion Factor Places a Greater Value On ...

    Reservation Waiting

    Reservations that have been waiting longer than other requests in the seating order

    Waiting Past Quote

    Reservation or walk-in requests where the request has been waiting longer than their scheduled seating time or quoted wait time

    Reservation Waiting Past Quote

    Reservation requests where the request has been waiting longer than the scheduled seating time

    Reservation Greeted

    Reservation requests where the party has arrived and hosting staff greeted them

    Reservation

    Reservation requests versus non-reservation requests (walk-ins) in the seating order

    VIP Waiting

    Reservation requests where the party is designated as a VIP and have been waiting versus non-VIP reservation and walk-in requests that have been waiting in the seating order

    VIP

    Reservation and walk-in requests where the party is designated as a VIP in the seating order

    Table Dirty

    Any table marked as Dirty

    Table Paid

    Any table marked as Paid

    Server Check Count

    Any server based on their current service check count (open and closed)

    Server Cover Count

    Any server based on their current service cover count

    Server Efficiency

    Any server based on their Server Efficiency Rating

    Server Last Assigned

    Any table based on the table’s current server assignment and the time since the server received a new table seating
  4. Click Save.