Scheduling and Viewing Device Information

A core CAL package named Device Information communicates workstation information. The Device Information package runs:

• On each workstation

• On CAPS running on a client workstation (without the POS client)

The Device Information CAL package is not available for Linux POS clients running Simphony release 19.1. In addition, it is not needed for Simphony release 19.1.2 as this package is deployed automatically with the Service Host. However, the Device Information CAL package must be deployed for Win32 clients that still run on Simphony release 19.1 or 18.2.1 and earlier, so the device information and metrics can be sent to the enterprise for the older clients. The resulting device information status is propagated to the Service Host and to the property.

The Device Information module lets you schedule and view workstation metrics in the EMC at the Enterprise level. The device information allows administrators to detect possible issues that could prevent a client from upgrading successfully. Device Information Needs Attention State contains a list and description of the needs attention workstation state.

The detailed status of workstations and other CAL-enabled devices appears in the Device Information module. After the CAL client is installed, the Device Information module shows data if the following conditions are met:

• The CAL client is updated to Simphony release 19.1.2.

• The Device Information CAL package is deployed to the workstation, which shows the status upon deployment. Simphony clients with Linux running Simphony release 19.1.1 cannot receive the separate handler package due to a technical issue.

1. To schedule the device information task:
   1. Select the Enterprise level, click Configuration, and then click Task Schedules.
   2. Double-click the task schedule to open it in table view.
   3. Select 8 - Device Information from the Task Type drop-down list.

      By default, the Device Information task is scheduled to run daily at 5:00 a.m. local time. You can change this by clicking the Recurrence tab and changing the Daily Frequency occurrence options.

   4. Ensure that the Task Data field shows DEVICE_INFORMATION_STATUS.
   5. Click Save.
2. To view the workstation information after the device information task runs:
   1. Select the Enterprise level, click Tasks, and then click Device Information.
      
      
      

      The left pane shows a list of properties under Locations. If a property does not have the Service Host, the middle and right panes are blank.

      The middle pane shows a list of Service Hosts.

      The right pane shows all device information, including CAL, Workstation Hardware, Security, and Simphony Software Information.

      There are two icons which indicate the device information status:

      Table 3-2 Device Information Status Icons

      Icon	Icon Name	Icon Status Description
      	No Issues	The device information meets the requirements and there are no issues detected.
      	Need Attention	The device information does not meet the requirements. For example, the workstation device might need to be restarted for operating system updates.

   2. To limit the Service Hosts shown in the middle pane, select the filters for Status (All, No Issues, Need Attention), Name, Software Version, and CAL Version.
   3. Click a Service Host to highlight it and change the device information view in the right pane.
   4. To expand and collapse the views in the right pane, click the individual icons, or click the Expand/Collapse All link in the upper right corner.