You can create sell messages to help your reservation agents secure a booking during a customer query. The sell messages contain important selling features that the agent can read to the customer or motivational messages intended for the sales agents themselves. When your reservation agents need to gather information about a room or property, sell messages conveniently provide this information without the agent leaving the screen to find it.
Appropriate sell messages appear depending on your point in the reservation flow and depending on the selections you make. For example, when on the reservations screen, general sell messages appear. Once a property is selected for the reservation, property-level sell messages appear. In addition, when searching availability, availability-level sell messages appear depending on room-type and rate code selections. When making block reservations, block-level sell messages appear.
Sell messages can be configured in multiple languages. By default, sell messages appear in the language you select when you log in.
Parent topic: Marketing Management