Turnaway Codes

Turnaway Codes enable you to record the number of potential reservations that were "turned away" and could not be confirmed.

For every new reservation aborted in the Look to Book sales screen, OPERA Cloud prompts you for a turnaway reason.

You can classify turnaways as denials or regrets:

Denials are reasons for turning away customer business on the property-side (for example, sold out, room/rate not available, and so on).
Regrets are reasons why a guest does not book the reservation (for example, price sensitivity, location, shopping, and so on).

Parent topic: Reservation Management