Configuring Turnaway Codes

Adding Turnaway Codes

1. Select the Administration menu, select Booking, select Reservation Management, and then select Turnaway Codes.

2. Click New and complete the following fields:

   1. Property. Enter or search for and select a property.

   2. Code. Enter a code that defines the reason for the turnaway (for example, SO, PR, RT, WL, or BQ).

   3. Description. Enter a description for the turnaway code (for example, Sold out, Price resistance, Room type requested not available, Wrong location, Banquet facilities not available, and so on).

   4. Turnaway Type. Classify the turnaway as either a Denial (the property denies business from the guest) or a Regret (a guest denies business from the property).

   5. Sequence. Enter a number that controls the position of this code in listings. Codes without a sequence number assigned are listed in alphabetical order following codes with a sequence assigned. 

3. Click Save.

Editing Turnaway Codes

1. Select or confirm the Property.

2. Enter search criteria and click Search.

3. In the search results, select the code and click the vertical ellipsis.

4. Click Edit.

5. Select Inactive to mark a code or record as inactive. If inactive, it is excluded from the display list.

6. Update the configuration and click Save.

Deleting Turnaway Codes

1. Select or confirm the Property.

2. Enter search criteria and click Search.

3. In the search results, select the code and click the vertical ellipsis.

4. Click Delete.