Prerequisites for Upgrade Rules
Upgrade Rules enable you to configure the rules for calculating the reservation upsell amounts.
You can upgrade a reservation during the check-in process, but it must match the date ranges, the room types, and the formulas defined in the upgrade rules for the property. A message alerts you to available upgrades and prices.
Note:
Reservations associated with a block are eligible for upgrade whether or not they have a rate code associated with them.
You cannot upgrade reservations under the following conditions:
The reservation status is Checked In, Cancelled, No Show, or Waitlist.
The reservation has a fixed rate. This is only available if the Allow Fixed Rate Reservations parameter is active under the Reservations group in OPERA Controls.
The reservation is a shared reservation.
The reservation already has rate discounts applied. This is only available if the Allow Reservation Discounts parameter is active under the Reservations group in OPERA Controls.
The reservation has multiple rate codes.