Upgrade Rules

Prerequisites for Upgrade Rules

Upgrade Rules enable you to configure the rules for calculating the reservation upsell amounts.

You can upgrade a reservation during the check-in process, but it must match the date ranges, the room types, and the formulas defined in the upgrade rules for the property. A message alerts you to available upgrades and prices.

Note:

Reservations associated with a block are eligible for upgrade whether or not they have a rate code associated with them.

You cannot upgrade reservations under the following conditions:

  • The reservation status is Checked In, Cancelled, No Show, or Waitlist.

  • The reservation has a fixed rate. This is only available if the Allow Fixed Rate Reservations parameter is active under the Reservations group in OPERA Controls.

  • The reservation is a shared reservation.

  • The reservation already has rate discounts applied. This is only available if the Allow Reservation Discounts parameter is active under the Reservations group in OPERA Controls.

  • The reservation has multiple rate codes.