Setting Up No Show Posting Rules

No Show Posting Rules enable the property to post revenue against a no-show reservation. It allows the property to realize the revenue, transfer the deposit payment from the deposit ledger, and still show the reservation status as a No-Show for statistical purposes.

To enable the functionality, select Cashiering in OPERA Controls and do the following:
  • Set the No Show and Cancellation Postings function to Active.

  • Set the Post Revenue to No Shows parameter to Active.

  • In the Cashiering>No Show Posting Transaction Code application setting, enter the revenue transaction code that the no-show revenue will be posted against during the End of Day No Show posting routine.

During End of Day processing, all arrival reservations marked as no show and whose reservation type and/or source code makes them subject to a no show posting based on the rules defined, will have any associated deposit payments transferred to the guest ledger. The appropriate no show revenue will post against the deposit amount based on the no show posting rule. Cashier billing functionality is available for cashiers to make any adjustments or settlements to the reservation account to ensure a zero balance.

Based on the no show posting rule applied, an outstanding balance (a no-show amount not covered by a deposit payment) may result on the reservation. Such charges are posted to the reservation by the End of Day processing on the proposed departure date.

In addition, the Open Folio indicator will appear on the no show reservation if the following conditions are also met:
  • Cashiering>Post Stay Charges application function is set to Y.

  • Cashiering>Open Folio application parameter is set to Y.