Manage Track It

Prerequisites for Track It

Prior to using Track It, the Track It Types, Track It Locations, and Track It Actions should be configured.

Track It Types

Track It types are typically items, vehicles, and other valuables belonging to guests. OPERA Cloud lets you organize Track It Types into four pre-defined Track It groups: Baggage, Parcel, Valet, and Lost. Properties configure the Track It types and the groups into which the types belong. The following is an example:

Table 10-57 Track It Type Examples

Group Track It Type Examples

Baggage

Golf Bag, Laptop Bag, Suitcase, Suit-bag

Parcel

Package, Envelope, Flowers

Lost

Eyeglasses, Jewelry, Clothing, Shoes, Watch

Valet

Pickup Truck, Sedan, SUV, Minivan
You can assign Track It types to multiple Track It groups, for example, Suitcase, Laptop, and Golf Clubs might belong to both the Baggage group and the Lost group.

Track It Locations

Track It locations identify the whereabouts of Parcel, Baggage, Lost, or Valet tickets. For example:

  • Parcel, Baggage, or Lost locations might include Storage Room, Guest Room, Front Desk, Building A, Conference Services Desk, Purser, and so on.

  • Valet locations might be Carpark L1/Zone1, Carpark L1/Zone2, Car Wash Bay, Driveway, or Porte Cochère.

A location can be defined for multiple Track It groups, and you can configure an unlimited number of locations for each Track It group (for example, Parcel, Baggage, Lost, and Valet).

Track It Actions

Track It actions are the tasks for a Track It ticket in each Track It group for which you can take action. For example:

  • For Parcel or Baggage tickets, actions might be Store in Hold, Deliver to Room, and so on.

  • For Lost group, actions might be Hold for Guest or Deliver to Room.

  • For Valet group, actions might include Park Vehicle, Retrieve Vehicle, Refuel, Wash, and so on.

Actions have a status which indicates whether the Track It ticket is unresolved/open or resolved/closed .

An Action type 'Deliver' would be marked as Open status, whereas an Action type 'Delivered,' 'Done,' or 'Completed' would be marked as closed (resolved).

For example, you could configure and make available in all Track It groups an Action type 'DONE' with a closed status.

You can configure an unlimited number of actions for each Track It group (that is, Parcel, Baggage, Lost, and Valet).

Parent topic: Enterprise Administration