End of Day Procedures

End of Day closes and balances each day's business activities. It reconciles guest folios and processes credit card transactions. It also posts fixed charges and provides a cumulative balance of accounts receivables.

The routine consists of a series of procedures. During a procedure, the system may generate a message to resolve issues. For example, it might notify you to complete arrivals not checked in or arrivals not yet checked out.

The End of Day routine rolls the business date forward and prints final reports.

Table 6-3 End of Day Procedures

Procedures	Description
Country and State Check	Checks for country and state codes to complete a guest's address.
Arrivals not Checked In	Verifies that guests who are expected to arrive have either checked in or changed their reservation status or arrival date. If not resolved, End of Day may list the reservation status as No Show.
Arrivals with Deposit Balance Check	When activated, an additional check for Arrivals with Deposit Balance is added to the Night Audit process prior to the Arrival not yet Checked in, the Night Audit will stop if there are any such Arrivals identified and cannot be continued unless all these Reservations are checked in or their Deposit Balance is zero.
Departures not Checked Out	Verifies that guests expected to check out have checked out or have extended their stay. You must resolve each guest's Due Out status. You can either extend or check out the guest.
Open Folios	An Open Folio is a guest account that is allowed to remain open after checkout. It allows the guest to check out with an outstanding balance and to continue charging until final settlement is made.
Cashier Closure	Closes any open cashiers other than the End of Day routine cashier.
Weather or Notes	Enter weather related information or other factors that impact the business day; for example, weather delaying airline flights.
Roll the Business Date	Moves the business date forward one day. Arrivals, check outs, charges, and other activities occurring afterwards assume the new date. The business date can be rolled when: All the anticipated departures are checked out, extended, or otherwise resolved. All cashiers are closed. When the above two tasks have been accomplished, the system displays a waiting time before rolling the business date. You may change this setting as needed. The default waiting time is 0.5 minutes. The system then broadcasts a warning to all users that the business date is about to be rolled, and then rolls the business date forward.
Pseudo Rooms not Checked In	OPERA allows selecting the way to manage Pseudo Rooms during End Of Day procedure: to allow auto check in for Pseudo Rooms in DUE IN status, and/or to allow auto check in Pseudo Rooms when they are checked out.
Posting Room and Tax	Checks each in-house guest (and any guaranteed reservations with a No Show status) and posts the day's room and tax charges. During the Post RT, Packages, Fixed Charges procedure the system automatically posts the charges for Room and Tax, Fixed charges, Packages, and Package Profit/Loss to all in house guests. The Postings status page displays specific information about each posting, such as how many times each posting has been run (iterations), the starting and stopping time, and the posting's status. The Post Room and Tax function checks each in-house guest and any guaranteed reservations with a No Show status, and posts the day's room and tax charges, package charges, and any affiliated fixed charges to the guest's folio. Room and Tax - Posts room night’s charges and applicable taxes. Other Fixed Charges - Specific charges attached to a reservation that post according to specific reservation or posting rules. Package Charges - Depending on how the property has set up packages, the system will post related package charges, for example, breakfast). Package Profit/Loss - An internal accounting of whether or not the property sustains a profit/loss on packages. No matter how many times a day this procedure is run, OPERA Cloud does not allow duplicate charges. The End of Day Routine system tracks the folios that have been charged and the folios that are new. There is no system downtime during the End of Day Routine. As discrepancies are found, the system prompts to make any necessary changes. Once all data is verified, the system will post the room and associated fixed charges.
Audit	Balances each transaction code and verifies the sum of all transaction codes used throughout the business day.
Run Additional Procedures	Runs additional procedures that are defined and scheduled in the End of Day Setup function.
Auto Folio Settlement	Auto Folio Settlement enables you to automatically process payments for reservations. This reduces the labor cost of manually processing payments and facilitates a seamless settlement process for guests and hotel staff.
Print Final Reports	Generates the reports and prepares them for printing, emailing, or faxing.

Use End of Day search to retrieve properties for end of day processing. You can search for a single property or several properties within a chain. If running End of Day for several properties, Search results appear beneath the date and time on the Manage End of Day screen.

You can create or activate extra End of Day procedures and reports using End of Day Setup.

Parent topic: Financials