The Queue Rooms feature is accessible when the application function Rooms Management > Queue Rooms application function is set to Active.
At times, guests arrive before their selected room or a room of their chosen room type is available for assignment. The resulting backlog can cause confusion at the front desk and, worst of all, guest dissatisfaction unless the situation is handled equitably and expeditiously. The OPERA Queue Reservations/Queue Rooms feature helps you manage room assignment fairly, and get guests into their rooms faster by coordinating front desk and housekeeping efforts.
Front Desk staff can assign reservations to the reservation queue if the guest's room is not ready for assignment or if there are no available rooms of the room type attached to the reservation. Housekeeping staff can use the Queue Rooms functionality to determine if there are guests waiting to check in to a particular room or type of room; if there are, the queue list can provide guidance in determining which rooms need attention first.
When you attempt to check in guests before their accommodations are available — for example, if the assigned room is still occupied or all rooms of the desired room type are dirty — the Queue Reservations feature tells you that there is a rooms queue and prompts you whether you want to continue with check-in or stop the check-in so that you can put the reservation on queue.
Parent topic: Arrivals and Check In