At check in, you can place a reservation in the queue if the assigned room is not ready for occupancy. You can finish the check in once the room is vacant and the housekeeping status of room is clean or inspected.
- From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
- Select Arrivals for the Search Type and enter a Property and then click Search.
- Select the reservation from the search results and click I Want To . . . and then select Place Reservation in Queue under Modify/Update.
- On the Information screen, click OK to confirm.
When searching for arrivals, the Queue Status appears on the reservation when using the Reservation Card view. The Queue link appears when using other reservation views. When you click the Queue link it opens the Queue screen, where you can view the wait time and queue priority. You can also update the priority, check in the reservation, assign a room, or remove a reservation from the queue.