External Guest Notifications

With the External Notifications feature you can flag a guest or group reservation if the guest wants to opt in to receive external notifications related to their stay. For example, if a guest arrives earlier than check in time or when their room is not yet ready, they can opt-in to receive external notifications by phone and/or email, and can then enjoy the property’s amenities, theme parks, or a meal, and be notified when their room is ready. When flagging a reservation for External Notifications you can choose an existing primary phone and/or email from the guest’s profile or enter new values.

Note:

OPERA does not directly send external notifications to guests when this flag is set on a reservation. An external system must be configured to subscribe to business events that OPERA generates for these notifications.

You can flag reservations for External Notifications in the following screens:

• Manage Reservation – Arrival Date and ETR Ascending.

• Check In – Assign Room step.

• Reservation Advanced Search.

• Room Assignment Search.

External Notification flagging or modifying the flag on a reservation is recorded in the Changes Log.

• External Guest Notifications Conditions and Assumptions
  
• External Guest Notifications Impact
  
• Flagging a Reservation for External Guest Notifications