In the Reservation’s Additional Details Prior to Arrival or After Check-in
In the reservation, go to the Additional Details panel, select Edit, and then check the Receive External Notifications check box.
In the External Notification Details section, enter the phone numbers and/or email addresses. If a primary phone or email exists on the guest’s profile, it is populated in the field – you can keep or edit that value (if you change it here it does not remove it from the profile). You can also search for and bring in other phone numbers and/or email addresses existing on the guest’s profile using the search icon.
(Optional) Check Add to Profile if you want to add the phone/email to the guest’s profile; otherwise, this information only saves to this reservation.
By Selecting the Assign Room Link from the Reservation Search Results
From the Arrivals search results, select the reservation to opt in and then select the Assign Room link in the Room column.
In the Room Details – Search panel, select Receive External Notifications. If the reservation is already flagged to receive external notifications and you want to modify the information, select Edit in the External Notification Details screen.
In the External Notification Details section, enter the phone numbers and/or email addresses. If a primary phone or email exists on the guest’s profile, it is populated in the field – you can keep or edit that value. You can also search for and bring in other phone numbers and/or email addresses existing on the guest’s profile using the search icon.
(Optional) Check Add to Profile if you want to add the phone/email to the guest’s profile; otherwise, this information only saves to this reservation.
In the Room Selection Panel During the Check In Process
You can flag External Notifications with or without assigning a room.
From the Arrivals search results, select the reservation to check in and click Check In.
In the Room Selection panel, select Receive External Notifications. If the reservation is already flagged to receive external notifications and you want to modify the information, select Edit in the External Notification Details screen.
In the External Notification Details section, enter the phone numbers and/or email addresses. If a primary phone or email exists on the guest’s profile, it is populated in the field – you can keep or edit that value. You can also search for and bring in other phone numbers and/or email addresses existing on the guest’s profile using the search icon.
(Optional) Check Add to Profile if you want to add the phone/email to the guest’s profile; otherwise, this information only saves to this reservation.
Parent topic: External Guest Notifications