Checking in Reservations

Checking in a reservation is a multi-step process. This involves reviewing the reservation, along with any additional packages or other items, reviewing the guest’s privacy preferences and their identification, assigning the room, and finally completing the check-in.

Note:

The check-in procedure described below is the same from any area of the application where Check In is selected, such as Arrivals in the Front Desk menu option, the Arrivals tile on the Dashboard, Quick Launch Arrivals, Room Assignment, and so on.

1. From the OPERA Cloud menu, select Front Desk and then select Arrivals to open Arrivals Search. You can also open Arrival Search from the Arrivals Tile on your Dashboard.
2. Search for the reservation.
3. From the reservation found in search results, click the Check In button or click the arrow in the I Want To . . . column, and then select Check In.
4. On the Check In Reservation screen:
   1. Review the Reservation Overview information.
   2. In the Package and Items panel, review and add packages and/or items (Available if Enhance Stay with Packages/Items is selected for the Show Additional Steps during Check In setting in the Front Desk group in OPERA Controls).
   3. In the Privacy panel, review and update the guest’s privacy options if needed (Available if Privacy is selected for the Show Additional Steps during Check In setting in the Front Desk group in OPERA Controls).
   4. In the Identifications panel, click the vertical ellipsis and select Scan Document to scan a copy of the guest’s identification (Available if Identifications is selected for the Show Additional Steps during Check In setting in the Front Desk group in OPERA Controls).
   5. In the Room Selection panel, assign a room to the reservation if one has not already been assigned.
   6. In the Verify Payment panel, confirm or update the method of payment and payment details for the guest.
5. Click Complete Check In.
6. Follow the steps to create guest room keys:
   1. Select New Key or Duplicate Key.
   2. Enter the number of keys needed.
   3. Enter any Key Options.
   4. Select a Valid Until date and time.
   5. Select a key machine from the list of locations.
   6. Click Create Key.
      The Create Key option is only available when a Door Locking System (DLS) interface is configured at your property.

• Marking Reservations for Auto Folio Settlement
  
• Advance Checking In Reservations
  
• Mass Check In (Check In Multiple Reservations)
  
• Checking In Multiple Reservations (Mass Check In)