OPERA Controls — Room Management

The following tables outline the functions, parameters, and settings that can be configured in the OPERA Controls Room Management group.

Table 10-54 OPERA Controls — Room Management Functions

FUNCTION	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
BUILDING MANAGEMENT [BUILDINGS]		Provides the ability to configure Buildings and Building Groups and associate Rooms to the Buildings. This configuration can be used with the Task Sheet Work flow functionality to breakout task sheets by buildings.
COMPONENT SUITES [COMPONENT_SUITES]		Enables the configuration of a virtual room type that is comprised of one or more physical room types. Virtual room numbers are then configured for the component rooms. A component room is typically two or more inter-connecting rooms sold as 1. It is possible to configure rate schedules for component room types as well as the physical rooms. Only 1 reservation for component room type is created, deducting multiple physical rooms from inventory.
DISCREPANT ROOMS [DISCREPANT_ROOMS]		Activate Discrepant Room functionality to identify variance between HK and FO stats of the room.
GUEST SERVICE STATUS [GUEST_SERVICE_STATUS]		Enables a Guest Service Status flag for Do Not Disturb (DND) or Make Up Room to be set for an occupied room (in-house reservation).
HOLD ROOMS [HOLD_ROOMS]		Enables the ability to reserve vacant rooms for a defined period of time. Tthe reservation prevents other users from selecting the held room(s) for assignment to reservations. This function is dependent on Room Conditions function also being active.
HOUSEKEEPING TASK SCHEDULING [FACILITY_MANAGEMENT]		Task scheduling functionality allows for configuration of housekeeping tasks such as Full Service, Light touch, and so on, and facility codes for the items associated with the facility task (such as Hand towel, Bath Amenities, Pillowcase). Task schedules are then configured for each room type with OPERA Cloud determining which task to schedule per day per room. Users with rights can override the computed schedule to customize according to guests unique requirements. Task forecast reports are also available to assist with labor forecasting.
	ADVANCED CREDIT RULES FUNCTION [TASK_ASSIGNMENT_WORKFLOW]	When active a new option will be available in the setting for Housekeeping Credit for Room Task Rules which will allow a property to allocate credits based on configured rules.
	ADVANCED TASK SCHEDULING PARAMETER [ADVANCED_FACILITY_TASKS]	Task Scheduling based on Rate Codes, Specials, Market Codes and VIP. This parameter is available when the VIP control in the Profile group is active
INSPECTED STATUS [USE_INSPECTED_STATUS]		Activate the Room Status called Inspected.
MAINTENANCE [MAINTENANCE]		Enables functionality to create maintenance requests for guest rooms. Tasks be can assigned to specific maintenance staff or added to a “pool” of requests. Maintenance functionality is on smartphone as well as desktop/tablet.
OUT OF ORDER [OUT_OF_ORDER]		Enables inventory rooms to be set of our order for a date range; removing the room from the inventory count. A reservation cannot be allocated to a room in out of order status.
OUT OF SERVICE [OUT_OF_SERVICE]		Enables inventory rooms to be set of our service for a date range; out of service rooms are still considered in room inventory count. A reservation can be allocated to a room in out of service status.
PICKUP STATUS [PICKUP_STATUS]		Enables the Pickup (Touch-up) room status to track rooms that require a quick service to return to a clean status.
QUEUE ROOMS [QUEUE_ROOMS]		Enables the ability to place arrival reservations for which the requested room type or room number room status is not ready (such as Inspected) for check-in on Queue. Housekeeping room attendants can view arrival reservations on queue via a mobile device in order to expedite the servicing of the assigned room or allocated room type. Once the room status is ready for check-in an SMS can be sent to the guest informing them their room is ready for check-in.
	QUEUE RUSH TEXT DEFAULT NUMBER SETTING [QRUSH_TEXT_DEFAULT_NUMBER]	Default mobile number to which queue rush messages will be sent to.
ROOM CONDITIONS [HOUSE_ASSIGNMENT]		Room conditions allow housekeeping to inform front office of the temporary condition of a room – such a king bed unzipped into twin. Rooms conditions can also be used to temporarily remove a vacant ready room from vacant room search; often used for show rooms used by sales staff.
ROOM POOL [ROOM_POOLS]		Enables the ability to group multiple room types together into a generic room type for the purpose of blocking generic room types in block room grids (summary room types).
TASK SHEETS [TASK_ASSIGNMENT]		Activates Task Sheet Assignment functionality. Allows creation of Task Sheets using the Generation of Task Sheets which provides customizable assignments based on the property needs. Task Sheets can be assigned using multiple codes to complete specific tasks for the rooms in the Task Sheet. Task Codes can be created in the Task Sheets jump within Accommodation Management.
	TASK COMPANION TIMER SETTING [TASK_COMPANION_TIMER]	Display Timer in the Task Companion. Valid values: DEC— Displays time decreasing. INC— Displays time increasing. OFF— Does not display time.
	ABILITY TO HAVE ADDITIONAL TASK SHEETS GENERATED SETTING [ADDITIONAL_TASK_ASSIGNMENTS]	Additional task sheets to be created during the 'Generate Automatic Task Assignment' process. Leaving this setting blank keeps the original task assignment functionality. Valid values: DND (Do Not Disturb task sheet) — All rooms that are set to do not disturb on the Guest Service Status screen are assigned to a separate task sheet. This setting is only available when Guest Service Status is active. NSR (No Service task sheet) — An additional task sheet is created that contains all rooms that are not scheduled for service.
TURNDOWN [TURNDOWN]		Enables the ability to manage turndown task request for inhouse reservations. Eligibility for a reservation is derived from room number configuration with users having the ability to modify eligibility for specific reservations (such as blocks). Turndown management provides the statuses of Requested, Not Required, and Completed.

Table 10-55 OPERA Controls — Room Management Parameters

PARAMETER	DESCRIPTION
ATTENDANT CONSOLE [ATTENDANT_CONSOLE]	Activates the attendant console functionality.
ATTENDANT SCHEDULE [ATTENDANT_SCHEDULE]	Activates housekeeping attendant scheduling functionality. This parameter can only be activated if Housekeeping Task Scheduling is active.
CONNECTING ROOMS [CONNECTING_ROOMS]	Activates Connecting Rooms functionality.
HOUSEKEEPING SECTIONS [HOUSEKEEPING_SECTIONS]	Housekeeping Sections.
ROOM NUMBER PARITY [HOUSEKEEPING_ROOM_PARITY]	Ability to Filter Search Results Based on Even or Odd Room Numbers in the Housekeeping Board.
TASK COMPANION ASSISTANCE [TASK_COMP_ASSIST_NOTIF]	Controls if the ability to send notifications from the task companion is allowed.
TASK SHEET TEMPLATE [TASK_SHEET_TEMPLATE]	Allows the creation of a task sheet template.

Table 10-56 OPERA Controls — Room Management Settings

SETTING	DESCRIPTION
DEFAULT DAY USE ROOM STATUS [DEFAULT_DAY_USE_ROOM_STATUS]	Default Room Status of a Day Use Reservation automatically assigned at check out. If no status is selected the room status will not be changed upon check out. Valid values: CLEAN DIRTY INSPECTED (available when Inspected Status is active) PICKUP (available when Pickup Status is active)
DEFAULT LINEN CHANGE FREQUENCY [DEFAULT_LINEN_CHANGE_FREQUENCY]	Sets the default change frequency for linens, which is indicated on task sheets. The number provided indicates the number of days in between linen changes. For example, if the value is 2, linens will be added to the task sheet to be changed every second day that the reservation is in-house. Valid values: 1+
HOUSEKEEPING CREDITS [HOUSEKEEPING_CREDITS]	Use Credit Assignments in Housekeeping. Valid values: NONE ROOM NUMBER FACILITY TASK (available when Housekeeping Task Scheduling is active) ROOM_TASK_RULE (calculated based on room number, task weight, and assignment credit rules; available when Housekeeping Task Scheduling is active)
MAX CREDITS PER ATTENDANT [HK_MAX_CREDITS_PER_ATTENDANT]	Defines the maximum number of credits per attendant.
TASK COMPANION TRACES [HK_TRACE_DEPT]	Select department(s) associated to Housekeeping Traces for displaying current business date traces within the Task Companion.
UPDATE OCCUPIED ROOM STATUS [UPDATE_OCCUPIED_ROOM_STATUS]	The night audit procedure hkpgk.update_room_status_proc will update all occupied rooms to the room status selected here. If no status is selected then the room status of the occupied rooms will not be changed. Valid values: DI (dirty) CL (clean) PU (pickup; available when Pickup Status is active) IP (inspected; available when Inspected Status is active)
UPDATE VACANT ROOM STATUS [UPDATE_VACANT_ROOM_STATUS]	The housekeeping module of the night audit procedure will update all vacant rooms with a higher room status in the hierarchy to the status selected here. If no status is selected then the room status of vacant rooms will not be changed. The room status hierarchy is either Dirty->Clean->Pickup->Inspected (when Inspected active) or Dirty->Pickup->Clean (when Inspected not active). Valid values: DI (dirty) CL (clean) PU (pickup; available when Pickup Status is active) IP (inspected; available when Inspected Status is active)

Assigning a Default Day Use Room Status

Parent topic: OPERA Controls