Future and Past Stays gives you information about the account profile's future or past reservations that help determine patterns and preferences, such as room or rate types, duration of stays (arrival / departure dates), previous reservation status (such as No-Shows, Cancellations), and if there are any other profiles associated with the reservation (such as Company or Travel Agent).
To view the Future and Past Stays, do the following:
- From the OPERA Cloud menu, select Financials, select Account Receivables, and then select Manage Account Receivables.
- Search and select an Account whose Future and Past Stays you want to view.
- On the Manage Accounts Receivable screen, click the plus icon to expand to show all. details indicator to view the details of the Account if any.
Alternatively, select the Account Number link and then in the Account Overview section, and select Future And Past Stays. If Future and Past Stays does not appear, click Show All.
- Select the Future And Past Stays. The number in the bracket indicates the number of reservations this account's profile has made at the property. If you are logged at a HUB (multiple property group), the count indicates for all properties. If there are more than 25, the count displays 25+.
- On the Future And Past Stays screen, in the Future Reservations and Past Stay Reservations panels, select the plus icon next to the property name to expand the display to show associated profiles on that reservation (Company, Travel Agent, Group, Source or Contact).
- Click the Confirmation number link to open the reservation. (From the reservation, you can use I Want to..., Go to Folio History, or Go to Billing.)
- Click the Room Type link to open the details of the reservation's room type. The room information opens in "View Only" mode.
- Select the Rate link to open the reservation rate information.