Configuring Cancellation Reasons

Cancellation reason codes are used to specify why a block was canceled. A block cancellation reason is required when you change a block status to Cancelled.

Adding a Cancellation Reason

1. Select the Administration menu, select Booking, select Block Management, and then select Cancellation Reasons.

2. Click the New button and complete the following fields:

   • Code. Enter a code for reservations that are canceled (for example, WEATHER or FLIGHT).

   • Description. Enter a description that clarifies a cancelled reservation code (for example, weather conditions, flight cancellation, and so on).

   • Display Seq. Enter a number that controls the position of this code in listings. Codes not assigned a sequence number are listed in alphabetical order following codes with a sequence assigned.

3. Click Save.

Editing a Cancellation Code

1. Select or confirm the Property.

2. Enter search criteria and then click Search.

3. In the search results, select the code and then click the vertical ellipsis.

4. Select Edit.

5. Update the configuration and click Save.

Deleting a Cancellation Code

1. Select or confirm the Property.

2. Enter search criteria and then click Search.

3. In the search results, select the code and then click the vertical ellipsis.

4. Select Delete.