Configuring Guest Messages

Adding Guest Message Formats

Message templates enable you to define standard message texts within OPERA Cloud to ensure consistency in the format of guest messages.

Messages can be configured in multiple languages. Also, messages are added to a reservation via the telephone operator or directly on a reservation via the Messages details link.

For more information, see Telephone Operator.

1. Select the Administration menu, select Booking, select Reservation Management, and then select Guest Messages.

2. Click New and complete the following fields:

   Note:

   When the multi-property license is active, you can only create new message formats by clicking the Template button. Once created, template messages can be copied to specific properties using the Copy action.

   1. Property. Enter or search for and select a property.

   2. Code. Enter the code for the message format (for example, FAX, VISIT, or CALLBACK).

   3. Description. Enter the text of the message. (For example, you could enter the following text: We received a fax for you at the reception. <Visitor Name> came to visit you. <Caller Name> has called. Please call back!)

   4. Manage Translations. Select this link to enter translations of the message text into other languages.

   5. Sequence. Enter a number that controls the position of this code in listings. Codes without a sequence number assigned are listed in alphabetical order following codes with a sequence assigned. 

3. Click Save.

Editing Guest Message Formats

1. Select or confirm the Property.

2. Enter search criteria and click Search.

3. In the search results, select the code and click the vertical ellipsis.

4. Click Edit.

5. Update the configuration and click Save.

Deleting Guest Message Formats

1. Select or confirm the Property.

2. Enter search criteria and click Search.

3. In the search results, select the code and click the vertical ellipsis.

4. Click Delete.