Configuring Lost Reason Codes

Lost Reason codes specify why a business block was lost. A lost reason is required when you change the status of a business block to Lost.

Adding Lost Reason Codes

1. Select the Administration menu, select Booking, select Block Management, and then select Lost Reasons.

2. Click New.

3. Enter a Code that will identify the reason for the cancellation.

4. Enter a Description of the code, such as price too high or date changed.

5. Enter a Sequence number to indicate the position of this lost reason code in a list of displayed values.

6. Click Save.

Editing Lost Reason Codes

When editing an existing block cancellation reason, you cannot modify the code.

1. In the Lost Reasons screen, click Search. You can enter a Code or a Description to narrow your search.

2. In the search results, select the code, click the vertical ellipsis, and select Edit.

3. Update the configuration and click Save.

Deleting Lost Reason Codes

1. In the Lost Reasons screen, click Search. You can enter a Code or a Description to narrow your search.

2. In the search results, select the code, click the vertical ellipsis, and select Delete.

3. Confirm your decision and click Delete.