Managing Guest Wake Up Calls

1. To Set a Wake Up Call for Individual Rooms:
   1. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call
   2. Select New.
   3. Enter or select the reservation room number(s) - you can search for and select multiple in house reservations by checking selection check box next to each reservation and clicking Select to close the page.
   4. Enter the From Date.
   5. Enter Time.
   6. Enter a Follow Up Call Time if needed.
   7. Enter any notes related to the call.
   8. Set the wake up call Frequency as Once or Daily (from From Date).
   9. Click Save.
2. To Set a Wake Up Call for Business Block Rooms:
   1. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.
   2. Select New.
   3. Select the block code from list.
   4. Enter or select the reservation room number(s) 1. you can search for and select multiple in house reservations by checking selection check box next to each reservation and click Select to close the page.
   5. To select all block reservations check the Select ALL check box in the column header and click Select to the close the page
   6. Enter From Date.
   7. Enter Time.
   8. Enter a Follow Up Call Time if needed.
   9. Enter any notes related to the call.
   10. Set the wake up call frequency as Once or Daily.
   11. Click Save.
3. To Edit a Wake Up Call:
   1. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.
   2. Enter search criteria.
   3. Select the wake up call for room in search result.
   4. Click Edit from the vertical ellipse.
   5. Update wake-up call details.
   6. Click Save.
4. To Change the Status of A Wake up Call:
   1. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.
   2. Enter search criteria
   3. Select the wake up call for room in search result
   4. Click one of the Status options from the vertical ellipse.
      • Pending - Wake-up call has not yet been placed. Pending with a green background means that the date and time designated for the wake-up call has not yet arrived. Pending with a red background means that the date and time for the wake-up call has passed.

      • Completed - Wake-up call has been placed and answered.

      • No Answer - Wake-up call was placed but was not answered.

      • Cancelled - Cancel the wake-up call (if it has not yet been placed). When the wake-up call has a follow-up wake up call associated with it, canceling the main wake-up call will also cancel the follow-up wake-up call.

5. Generate Wake Up Call Report:
   1. Select the Report action link from the vertical ellipse on the Wake-up Calls panel to generate the Wake-up Calls Report.
   2. Enter Report Parameters.
   3. Select Report Destination.
   4. Click Process.