Searching and Viewing Room Status Information from Housekeeping Board

The Housekeeping Board shows room status information to assist housekeeping and operations in meeting guest expectations. The Housekeeping Board search functionality finds room status information by room number(s), Floor, Room Type, Room Class, and Reservation Status. You can fine tune your search by selecting filters under Room Status, Housekeeping Status, Front Office Status, Turndown Status, Guest Service Status, and various other filters listed below.

Note:

The following filters are available based on the configuration of your property.
  1. From the OPERA Cloud menu, select Inventory, select Room Management, and then select Housekeeping Board.
  2. Use the following search options to filter the room status information and then click Search:
    Property: Enter or search and select the property if you are logged into a multi property environment.
    From Room: Enter or select the room number to begin a range of rooms to search. If the From Room number is a component room, the To Room field will not be available. In addition, only the individual room numbers of the rooms that comprise the component room are displayed in the search results grid. For example, if room 1012 is a component room made up of rooms 101 and 102, when you enter 1012 in the From Room field, the search returns rooms 101 and 102. Enter only a From Room number to search for that room and all higher numbered rooms.
    To Room: Enter or select Select a room number to end a range of rooms to search. Selecting a To Room number results in the display of all room numbers in ascending order (from lowest to highest), ending with the selected room number. Rooms will appear in order but this is a character field, so the order will not necessarily be numerical.  For Example: 1009 < 101, 1011 > 101.
    Room Class: Enter or select to search for a classification given to the room, such as Villa, Suite, Cabin, and so on. This gives you detailed availability information based on a specific room class, but does not include pseudo room classes in this list.
    Room Type: Enter or select to search for a room type as defined by the property, such as Standard, Double, King, and so on. .This list contains only the Room Types that belong to the selected Room Class.
    Floor: Enter or select to search for the required floor number. Floors typically represent rooms on various floors of a multi-story property, for example, rooms 2000 through 2020 on the second floor.
    Day Section: Enter or select to search for the required day section rooms.
    Evening Section: Enter or select to search for the required evening section rooms.
    Room Feature: Enter or select to search for the required room features.
    Room Assignment: Select Assigned or Unassigned rooms.
    Reservation Status: Enter or select to search for a reservation status. You can select one or more of the following:
    • Arrivals: Shows the reservations due to arrive today, but not yet checked in.

    • Stay Over: Shows the guests stayed the previous evening and that are continuing their stay for the present system day (date).

    • Departure: Shows guests due to check out. If a room is due out, that room is an available room to use for the current business date.

    • Departed: Shows the departures that have checked out for the day.

    • Not Reserved: Shows the rooms that do not apply to any other reservation status other than Not Reserved.

    Housekeeping Status: Select a room status to filter your search results. You can select one or more of the following:
    • Inspected: Shows number of occupied/vacant rooms which have an Inspected housekeeping status.

    • Clean: Shows number of occupied/vacant rooms which have a Clean housekeeping status.

    • Pickup: Shows number of occupied/vacant rooms which have a Pick Up housekeeping status.

    • Dirty: Shows number of occupied/vacant rooms which have a Dirty housekeeping status.

    • Out of Order: Shows number of rooms which are out of order (these rooms are subtracted from availability).

    • Out of Service: Shows number of rooms which are out of service (these rooms are counted in availability).

    Turndown Status: Select a Turndown Status to filter your search results based on reservations showing turndown services. You can select one or more of the following:
    • Required: Shows reservations that are flagged to receive Turndown service.

    • Not Required: Shows reservations that do not require Turndown service; for example, the attendant goes to the room and the guest declines the service for that evening.

    • Completed: Shows reservations for which Turndown service has been provided on the current date.

    Note:

    When reservations exist for Component Room room types, the values refer to the number of physical rooms that comprise the component rooms for each turndown status.
    Front Office Status: Select Occupied, Vacant, or both to filter your search results based on the reservation occupancy status as recorded by the Front Office.
    Service Status: Select the required Service Status for the room. You can select one of the following:
    • Do Not Disturb

    • Make Up Room

    Room Parity: Select a check box to narrow the search results by either odd or even room numbers or all.