Managing Block Reservation Deposits and Cancellations

Use the Deposit and Cancellation feature to manage a guest's reservation advance deposits and reservation cancellation penalties. Reservation Deposit and Cancellation covers two separate but related features:

• Reservation Deposit deals with managing the advance deposit pre-payments that guests make prior to their stays.

• Reservation Cancellation covers the handling of cancellation charges or penalties, which might involve forfeiture of deposits already applied to the reservation.

1. From the OPERA Cloud menu, select Blocks, and then select Manage Block to search for the block.
2. On Block Overview screen, scroll down to, Show All, Rooms and click Deposit Cancellation link.
3. In the Deposit Cancellation window, select a Posting Master, if more than one Posting Master exists..
4. In the Deposit panel, click New to create a new deposit rule.
5. Enter the Deposit Amount and Due Date and click Save. You can also enter a Deposit Rule, or a Percentage, which will calculate the deposit amount
6. To post unallocated deposit, click the vertical ellipses and click Post Unallocated Deposit link.
   1. In the Cashier Login window, select Cashier ID and enter your Password, and click Login.
   2. From the drop down, select the Method for payment.
   3. Select or unselect the Change Payment Method attached to reservation check box.
   4. In the Payment Information panel, enter the Amount and Comments.
   5. In the New Reservation Type panel, enter Type and Posting Date and then click Post Payment.
7. In the Cancellation panel, click Newto create a new cancellation rule.
8. Enter Cancel Amount and Cancel Date and then click Save. You can also enter a Cancellation Rule, % Cancel, Room Nights, and % Due.