Traces are communications attached to a reservation that only certain departments can view. You can use traces to inform departments about actions they must take for a reservation.
From the Navigation Bar, select Bookings, select Reservations, and select Manage Reservation.
Search for and go to the reservation.
Select Show More to display the Traces link (if it is not already displayed) and then click Traces.
Select a Department, select the date range, type the message into the Trace Text field, and then click Save.