Confirming Reservations

Confirmation letters acknowledge the details of a reservation. You can send them to the guest and any associated profiles attached to the reservation using email, fax, text messaging, or postal mail.

  1. From the Navigation Bar, select Bookings, select Reservations, and then select Manage Reservation.
  2. Search for and select a reservation.
  3. Select Show More to display the Confirmation Letters link (if it is not already displayed) and then click Confirmation Letters.
  4. Select a delivery method: email, preview/print, or fax. The option to send a registration card is also available.
  5. Enter the recipient’s information: email address, phone number, fax number, or other information. If information already exists on the profile it be selected. For Example Address, Email.
  6. Select the confirmation letter from the drop-down list.
  7. Click Customize to change the letter’s appearance and then click OK.
    A second confirmation can be added if required.
  8. Click Save, Send, or Cancel.