Managing Locators

Locators inform hotel personnel, particularly front desk staff and telephone operators, of a guest's on-premises location if the guest wants to be contacted for phone calls or other reasons while away from their room. A locator can even be placed on a guest who has checked out, but only for the check-out date of the guest, not any date in the future. This feature may, for example, be used when guests request that their phone calls be temporarily transferred to an alternate location, such as the spa or dining room.

1. From the Navigation Bar, select Bookings, select Reservations, and then select Manage Reservation.
2. Search for and select a reservation.
3. In the Reservation Overview section, select Locator. You may need to select Show All to show all options.
4. Review existing locators, or click New to add a new one.
5. Enter the beginning and end dates, beginning and end times, and location information in the text field, and then click Save.
6. To edit or delete an existing locator, click the vertical ellipses and select Edit or Delete.