Managing Wake Up Calls

You can manage wake up calls in the Reservations Workspace.

Note:

For this feature to be available, the Wake Up Calls function under the Reservations group in OPERA Controls must be active.

1. From the Navigation Bar, select Bookings, select Reservations Workspace, and then select Wake Up Call Companion.
2. To review existing wake up calls:
   1. Enter the property and select a date, then further refine your search by entering the guest’s name, block code, and room number.
   2. Select the status of the wake up call; options are Pending, No Answer, and Completed. You can search for multiple statuses.
   3. Click Search, and then review wake up calls in the search results.
3. To add new wake up calls:
   1. Click New.
   2. Enter the room number, date, and time, along with any further details and notes on the Manage Wake Up Call screen.
   3. Click Save.
4. To generate a report of wake up calls:
   1. Click the vertical ellipsis button and select Report.
   2. Populate the report parameters, including property, date range, wake up call status, and so on.
   3. Set display options: select the appropriate check boxes to include notes and alternate names.
   4. Specify the sort order: room number, alphabetical, or wake up time. The order is determined by the options in the right column. Use the greater than symbol (>) and less than symbol (<) to move options from one column to the other. To set a secondary sort order, add the option to the list underneath the primary option. For example, if you would like the report to sort by wake up time, and then by room number, you would add wake up time to the right column, and then add room number to the right column. Use the up and down arrows to reorder in the list.
   5. Select a report destination: Preview, Email/Print, Email, or Fax.
   6. Click Process.