Service Requests

Service Requests enable you to create a request for a specific department to service a room or perform an action in relation to the room, the reservation, or the profile associated with the reservation. Requests can be created for a reservation, a profile, or a room. When created, a broadcast message with information about the request appears to users who belong to the department for which the request was created. Service Requests go through 3 stages. Once a request is created, it is in the OPEN status. When the request is completed by the associated department, the request moves into the PENDING FOLLOW UP status. Once the follow up is completed and noted in the request, the request moves into the CLOSED status.

You can create service requests, assign them to a department, and assign a priority level. For example, you might create a request for a room with a leaky faucet. The broadcast message would look like this: “A new Service Request has been created. Leaky Faucet. Room 125. Priority 1 Urgent.”

You can also edit service requests and change the assigned department and priority level. In this scenario, a new broadcast message is sent out to the subscribed members of that new department. For a user in a department to receive the message, the user must be logged in at the time the request is created.