Reversing Mass Checked In Reservations

To reverse mass checked in reservations, you need to reverse check in the individual reservation. A checked in reservation can be reversed unless financial transactions exist on the folio. Reservations with deposits are eligible to be reversed. You can reverse check in a reservation from the reservation or from an In House search.

To Reverse a Checked In Reservation from the Reservation

1. Open the reservation to reverse check in.

2. Select I Want To… Reverse Check In.

3. In the Reverse Check In panel, select whether to keep the assigned room number (Maintain Room) or to remove it (Remove Room), update the room’s housekeeping status (optional), and then select Reverse Check In.

4. The reservation returns to Arrival status.

To Reverse a Checked In Reservation from an In House Search

1. Search for the reservation from the Manage Reservation – In House search type.

2. Select the reservation to reverse check in.

3. Select I Want To… Reverse Check In.

4. In the Reverse Check In panel, select whether to keep the assigned room number (Maintain Room) or to remove it (Remove Room), update the room’s housekeeping status (optional), and then select Reverse Check In.

5. The reservation returns to Arrival status.