Configuring Hold Room Conditions

When the Hold Room function is Active, room condition codes HOLD1 to HOLD4 are listed by default as OPERA SID data.

The hold condition codes may be used to place rooms on hold for a set period of time —from 1 to 1440 minutes (24 hours) or for an unlimited time, depending on the HOLD condition code configuration.

 A hold room can be assigned to a reservation only by the user who has placed it on hold. A special permission is required to take a room off hold if it was placed on hold by another user. The room is automatically taken off the hold, when the hold period expires and when a guest is checked into the room before the hold period elapses.

This feature might be used in the following scenario. Assume you are assigning rooms to a group of four arriving guests who want adjoining rooms. If your property has several agents making room assignments simultaneously, it might be difficult or impossible to work fast enough to assign the desired four rooms to the reservations you are handling. You could, however, place the four rooms you want into a HOLD condition for, say, three minutes. Then you can select those rooms for the reservations to which you making room assignments. After three minutes, if you have not assigned the rooms you placed on hold, they then become available to other agents.

These codes for hold rooms cannot be changed, but the times for the holds can be configured. To edit a hold room condition, do the following:

1. From the OPERA Cloud Administration menu, select Inventory, select Accommodation Management, and then select Room Conditions.
2. Search and select the required hold room condition code whose length of hold you want to modify.
3. From the Actions vertical ellipsis, select Edit, and enter the number of minutes (1 to 1440) that defines the duration of the on-hold period. Leave this field blank to set an unlimited hold period.
4. Click Save.
   When you leave the field blank, and click Save, a message appears —Leaving the Minutes field blank results in an unlimited hold time for this Condition Code. Click OK to proceed.