Table 4-1 Troubleshooting Advance Check In Issues
| Problem / Issue | Cause | Resolution |
|---|---|---|
|
The Advance Check In button is not enabled. |
To Advance Check In a reservation a valid method of payment is required. |
Verify that the reservation has a valid payment method. You can modify the payment method during the Advance Check In process. |
|
The Advance Check In button is not enabled. |
The reservation is already Advance Checked In. |
Verify that the reservation is not already Advanced Checked In. If a reservation is Advance Checked In, it is marked in the Reservation Type and in the Primary Details Reservation Status. |
|
Received the error: Unable to Advance Check In reservation. Credit Card declined. |
To Advance Check In a reservation a valid method of payment is required. |
Verify that the reservation has a valid payment method. You can modify the payment method during the Advance Check In process. |
|
I want to cancel an Advance Checked In reservation but the I Want To... Cancel Reservation link is missing. |
Reservations that have been Advance Check In cannot be canceled. |
Reverse the Advance Check In flag and then the reservation can be canceled. Refer to Reversing Advance Checked In Reservations. |
Parent topic: Advance Checking In Reservations