2 Housekeeping

Tasks:

• Understanding Housekeeping Basics
  
• Filtering Rooms
  
• Understanding Room Status Filters
  
• Understanding Housekeeping Status Filters
  
• Sorting Rooms
  
• Searching Rooms
  
• Changing Room Status
  
• Changing Housekeeping Status
  
• Adding Maintenance Tasks
  
• Viewing Out of Order Rooms
  
• Viewing Out of Service Rooms
  
• Viewing Queued Rooms
  
• Viewing Discrepant Rooms
  
• Viewing Additional Details
  

Understanding Housekeeping Basics

The app lists rooms by priority with the following information:

• Room number and status

• Housekeeping notes for a room

• Room type

• Number of adults and children and icons that indicate if a guest is a VIP or has a do not disturb notice:

  Adults   Children   VIP   Do Not Disturb

• If the room is in the check-in queue

• If the room is out of order or out of service

• If the room is discrepant and has a status of Skip or Sleep

• Number of maintenance tasks

• Number of housekeeping credits

• Expected arrival time for a room due to arrive

• Expected departure time for a room due to depart

Filtering Rooms

You can filter rooms by housekeeping status and room status.

1. On the Housekeeping screen, tap Filter
2. Tap the filters to select them. The rooms appear as each filter is selected.

   Selected filters are highlighted, for example:    

   indicates the number of filters selected.

3. Swipe up or tap Filter to close the filter selection.
4. To clear all the filters, tap Filter and select Clear All.

Understanding Room Status Filters

Inspected: Inspected rooms

Clean: Clean rooms

Pickup: Rooms to be touched up rather than fully cleaned

Dirty: Dirty rooms

Do not Disturb: Rooms where guests have activated do not disturb

Queued: Rooms which have checked in and are waiting on a room

Out of Order: Rooms which are out of order

Out of Service: Rooms which are out of service

Understanding Housekeeping Status Filters

Skip: Vacant rooms according to housekeeping, but are listed as occupied by the property management system

Sleep: Occupied rooms according to housekeeping, but are listed as vacant by the property management system

Exp. Arrival: Rooms which are due to arrive today

Checked In: Rooms which checked in today

In House: Rooms which are in house, they did not check in today, and are not due to leave today

Exp. Departure: Rooms which are due to depart today

Departed: Rooms which checked out today

Exp. Day Use Arrival: Day use rooms which are due to arrive today. Day use rooms are rented for a period of time which is less than an overnight stay. For example, airport hotels often rent rooms for day use to guests with layovers.

Day Use Checked In: Day use rooms which checked in today

Day Use In house: Day use rooms which are in house

Exp. Day Use Departure: Day use rooms which are due to depart today

Day Use Departed: Day use rooms which checked out today

Vacant: Vacant rooms.

Sorting Rooms

1. On the Housekeeping screen, tap Sort.
2. Tap High - Low to sort the rooms starting with the highest priority.
3. Tap Low- High to sort the rooms starting with the lowest priority.
4. Tap Low- High to sort the rooms starting with the lowest number.
5. Tap High - Low to sort the rooms starting with highest number.
6. Swipe up or tap Sort to close the sort selection.
7. To clear the sort selection, tap Sort, and then tap Reset.

   indicates a sorted list.

Searching Rooms

1. On the Housekeeping screen, tap Search.
2. Tap the search bar, and then enter your search text.

   indicates you have entered search criteria.

3. To clear the Search filter, tap the search bar, and then tap .
4. Swipe up or tap Search to remove the search bar.

Changing Room Status

1. On the Housekeeping screen, swipe left on the room you want to change.
2. Tap a status:

   Inspected

   Clean

   Pickup

   Dirty

Changing Housekeeping Status

You can change the housekeeping status to either vacant or occupied.

1. On the Housekeeping screen, tap the room.
2. Tap Vacant or Occupied.
3. If the housekeeping status you select and the property management system status do not match, a conflicting room status is assigned:

   Skip: Vacant rooms according to housekeeping and occupied according to the property management system.

   Sleep: Occupied rooms according to housekeeping and vacant according to the property management system.

4. Tap Back to return to the Housekeeping screen.

Adding Maintenance Tasks

1. On the Housekeeping or Maintenance screen, tap New.

   Maintenance task is selected by default.

2. To add a cleaning task, tap Cleaning.

   You cannot add a cleaning task in OPERA Mobile.

3. Select a location type.
   The default is Room.
4. Enter or select a location.
5. Select the task reason.
6. Select the task priority.
7. Tap to take a picture of the task.
8. Add any additional task details, and then tap Submit.
9. Tap Close, and then tap Back to return.

Viewing Out of Order Rooms

Out of order rooms are rooms which are not available for sale.

1. On the Housekeeping screen, tap Filter.
2. Tap Out of Order.
3. Tap the room to see housekeeping and maintenance information.

Viewing Out of Service Rooms

Out of service rooms are temporarily unavailable. They can be made available at any time, for example, rooms on a closed floor.

1. On the Housekeeping screen, tap Filter.
2. Tap Out of Service.
3. Tap the room to see housekeeping and maintenance information.

Viewing Queued Rooms

Reservations are placed in a queue when rooms are not available at check-in. Rooms can then be cleaned in the order in which they are required.

1. On the Housekeeping screen, tap Filter.
2. Tap Queued. The rooms in the queue are shown in the order in which they were placed in the queue.
3. Tap the room to see housekeeping, maintenance, and guest information.

Viewing Discrepant Rooms

The app assigns a status of Skip or Sleep when the physical room status and the front office status do not match.

1. On the Housekeeping screen, tap Filter.
2. Tap Skip or Sleep, or tap both statuses.
   In the following example:

   • Room 101 has the status Sleep because it is vacant according to the front office and occupied according to housekeeping.

   • Room 104 has the status Skip because it is occupied according to the front office and vacant according to housekeeping.

   

3. Tap the room to see housekeeping, maintenance, and guest information.

Viewing Additional Details

1. On the Housekeeping screen, tap the room. The Housekeeping tab appears by default.
2. To change the room status, tap one of the following statuses:

   Clean

   Dirty

   Inspected

   Pickup

3. To change the housekeeping status, tap Vacant or Occupied.
4. Tap Maintenance to show maintenance tasks.

   The time in which the task should be completed is shown as 7 hrs. A negative time such as –33 mins indicates an overdue task.

   Tap the task to view details. To change the status of the task, tap Resolved or Unresolved.

5. Tap Guest to show arrival and departure details:

   : Guest name and the expected arrival time

   : Name of the departed guest

   : Expected arrival

   : Expected departure