2 Oracle Digital Assistance

Oracle Digital Assistance (ODA) is a NLP and Machine Learning-based cloud service that enables application-specific interactions. It is a virtual user that assists end users with complex engagements using transactional data to review key business insights and exceptions. It also provides out-of-the-box knowledge sharing by responding to typical Q&A-style questions for customer service and support. ODA features are supported using voice along with conversational interface to distill end user intents, invoke actions, and provide reasonable responses. This enhances consulting services with minimal training and support.

Digital assistance is not a replacement for a web application but a channel that allows the user to complete context-driven tasks using a combination of text messages, voice and, simple UI.

This chapter lists the tasks that a Cloud Administrator must complete to enable digital assistance.

Cloud Administration

As part of cloud administration and deployment, there are two key task that must be performed in a cloud environment:

• Oracle Autonomous Mobile Cloud Enterprise

• Oracle AI Foundation Cloud Services

The following tasks must be performed in the Oracle Autonomous Mobile Cloud Enterprise:

• Accessing/Provisioning Bot Service

  Here is the URL to use for Oracle Autonomous Mobile Cloud Enterprise.

  https://docs.oracle.com/en/cloud/paas/mobile-autonomous-cloud/service-administration/getting-started.html#GUID-B958C87C-027F-4BF5-A523-C6B64DB64718

• Set up SSL certificates for AI Foundation Cloud Services

  https://docs.oracle.com/en/cloud/paas/mobile-autonomous-cloud/manage/credentials-csf-keys-and-certificates.html#GUID-C6467B5F-E07D-4947-8A8A-D511457861E2

The following tasks must be performed in the Oracle AI Foundation Cloud Services.

• Set up SSL certificates for Bot Service in AI Foundation Cloud Services. The Cloud Team must know how to do this.

• Create users and set up roles.

  CHATBOT_SERVICE_JOB	Chatbot Service Role will be configured with Webservices for getting data from application database for transactional bots
  CHATBOT_VIEW_ROLE	Role to enable Transactional bot in application UI in the contextual area
  QNA_VIEW_ROLE	Role to enable QnA bot in application UI in the contextual area

  
  

• Test if you are able to access Bot using following url:

  http://<hostname or ip>:8080/botsui/bot