1 Introduction

Oracle Pulse comes with a redesigned UI through which you can truly take the 'Pulse' of your business, understanding the health of all your Oracle services. Sign in with your My Oracle Support (MOS) username and password to see service information for your organization. If your username is associated with more than one organization in MOS, select the organization you want to view from the list. Select the Use Sample Data check box to populate the app with demo service information. Review notifications of planned and unplanned outages before continuing to the Pulse Dashboard. To see the Incidents and Changes dashboards at Customer and Service levels, you must have the applicable Service Request (SR) and Request for Change (RFC) privileges for your organization in MOS. You will also need to work with your Service Delivery Manager (SDM) to set up Business Transaction Monitoring (BTM) and Business Insight. Use Oracle Pulse on standard Web browsers on your desktop or mobile device.

Requirements

The minimum requirements to use Oracle Pulse are:

  • A valid My Oracle Support account.

  • At least one Managed Cloud support identifier (SI) associated with this My Oracle Support account.

Additionally, you must have the following My Oracle Support privileges to perform specific tasks:

Task Required Privilege(s)
See incidents at Customer or Service Level Your My Oracle Support account has the ViewSR privilege for your organization.
See changes at Customer or Service Level Your My Oracle Support account has the ViewRFC privilege for your organization.
See transactions at Customer or Service Level BTM has been enabled for your organization.
See Business Insight reports at Customer Level Business Insight has been enabled for your organization.

Supported Web Browser Versions

Oracle Pulse supports the following browsers:

  • Microsoft® Edge

  • Microsoft® Internet Explorer®

  • Mozilla® Firefox®

  • Google Chrome™

  • Safari® (Desktop or Mobile)

Support for browsers follows the N-1 support policy. Therefore, Oracle Pulse supports the most recent version of a browser and the previous release.

Supported Apple iOS Versions

Oracle Pulse for iPad now requires Apple iOS 7 or higher, enabling a richer and more intuitive interface aligned with Apple standards.

If you are using a first generation iPad®, you can access Oracle Pulse using a supported Web browser.