Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Conventions

1 Introduction

• Requirements
• Supported Web Browser Versions
• Supported Apple iOS Versions

2 What Do You Want to Do?

3 Accessing Oracle Pulse

• Accessing Oracle Pulse on Your iPad
• Accessing Oracle Pulse on Your Mobile Device or Desktop
• Exploring the Oracle Pulse Interface
  • Oracle Pulse Dashboard Layout
  • Services Menu
  • Navigation Menu
  • Controls

4 Viewing Services and Environments

• Working with Service Groups

5 Identifying Contacts for Your Organization

6 Viewing Notifications

7 Working with Data

• Generating Reports for Different Time Periods
• Personalizing Charts and Environments
• Exporting Data

8 Oracle Pulse Functionality Overview

• Checking Your Service Performance on the Pulse Dashboard
  • Accessing the Pulse Dashboard
  • Monitoring Data on the Pulse Dashboard
• Using the Calendar Reports
  • Accessing and Navigating the Calendar Dashboard
• Using the Cloud Service Units Reports
  • Accessing and Navigating the CSU Dashboard
• Using the Availability Reports
  • Accessing and Navigating the Availability Dashboard
    • Accessing and Navigating the Availability Dashboard at Customer Level
    • Accessing and Navigating the Availability Dashboard at Service Level
    • Accessing Availability Information for Environments
• Using the Storage Reports
  • Accessing the Storage Dashboard
    • Accessing the Storage Dashboard at Customer Level
    • Accessing the Storage Dashboard at Service Level
    • Accessing Storage Information for Environments
• Using the Business Transaction Monitoring Reports
  • Accessing and Navigating the Transactions Dashboard
    • Accessing and Navigating the Transactions Dashboard at Customer Level
    • Accessing and Navigating the Transactions Dashboard at Service Level
    • Accessing BTM Information for Environments
• Using the Business Insight Reports
  • Accessing the Business Insight Dashboard
• Using the Performance Reports
  • Accessing the Performance Dashboard
• Using the Incident Management Reports
  • Accessing and Navigating the Incidents Dashboard
    • Accessing and Navigating the Incidents Dashboard at Customer Level
    • Accessing and Navigating the Incidents Dashboard at Service Level
    • Accessing Service Request Information for Environments
• Using the Change Management Reports
  • Accessing and Navigating the Changes Dashboard
    • Accessing and Navigating the Changes Dashboard at Customer Level
    • Accessing and Navigating the Changes Dashboard at Service Level
    • Accessing Change Request Information for Environments
• Using the Service Catalog
  • Accessing the Services Menu