| Oracle® Pulse User's Guide Release 19.4 E89716-10 |
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Oracle Pulse Release 19.4 comes with a redesigned UI through which you can truly take the 'Pulse' of your business, understanding the health of all your Oracle services. Sign in with your My Oracle Support (MOS) user name and password to see service information for your organization. If your user name is associated with more than one organization in MOS, select the organization you want to view from the list. Select the Use Sample Data check box to populate the app with demo service information. Review notifications of planned and unplanned outages before continuing to the Pulse Dashboard. To see the Incidents and Changes dashboards at Customer and Service levels, you must have the applicable Service Request (SR) and Request for Change (RFC) privileges for your organization in MOS. You will also need to work with your Service Delivery Manager (SDM) to set up Business Transaction Monitoring (BTM) and Business Insight. Use Oracle Pulse on standard Web browsers on your desktop or mobile device.
Oracle Pulse Release 19.4 introduces the following new features:
Calendar – Add Your Events to the List.
With the addition of the Add Event button, we've made it easier to add new Business Events, removing the need to go back-and-forth between the Calendar Monthly and List views. You can now easily create Business Events, along with searching and sorting your existing events, right on the Calendar List View.
The Calendar List View enables you to see events lined up for up to 12 months into the future, so you can now more easily plan and schedule your Business Events, in any interval and timeframe that works for you.
Dashboard - All Your Storage Entitlement, at the Ready.
Set your mind at ease about storage; the combined entitlement for all your used storage categories is now readily available on the Pulse Dashboard, right on the Storage Utilization Widget. It's also now easy to understand just how much of your storage you're using, by drilling down on your storage category bars in the widget and comparing them to your total entitlement.
Storage – Reports, View Your Growth, in Real-time
Take a front-row seat to your organization's expansion using Pulse's Storage Growth Reports. Quickly view, analyze and understand your storage usage, allocation and potential overages for all your storage categories. Whether you're looking at the environment, service or customer levels, you can use these reports to quickly and accurately gauge your storage expansion.
Storage – Reports, Know Right Now, Project for the Future
With your own crystal globe in hand, it's now easier than ever to anticipate your storage needs. Know not only how and why, using the Storage Growth Reports, but when you storage needs require additional attention, using the Storage Projection Reports.
Stay ahead of your projected growth in storage usage and meet your storage needs heads-on. Offering flexibility between granular and birds-eye perspectives, these reports give excellent insight for all your storage categories, on all levels, be it the customer, service, or environment.
The minimum requirements to use Oracle Pulse are:
A valid My Oracle Support account.
At least one Managed Cloud support identifier (SI) associated with this My Oracle Support account.
Additionally, you must have the following My Oracle Support privileges to perform specific tasks:
| Task | Required Privilege(s) |
|---|---|
| See incidents at Customer or Service Level | Your My Oracle Support account has the ViewSR privilege for your organization. |
| See changes at Customer or Service Level | Your My Oracle Support account has the ViewRFC privilege for your organization. |
| See transactions at Customer or Service Level | BTM has been enabled for your organization. |
| See Business Insight reports at Customer Level | Business Insight has been enabled for your organization. |
Oracle Pulse supports the following browsers:
Microsoft® Edge
Microsoft® Internet Explorer®
Mozilla® Firefox®
Google Chrome™
Safari® (Desktop or Mobile)
Support for browsers follows the N-1 support policy. Therefore, Oracle Pulse supports the most recent version of a browser and the previous release.
Oracle Pulse for iPad now requires Apple iOS 7 or higher, enabling a richer and more intuitive interface aligned with Apple standards.
If you are using a first generation iPad®, you can access Oracle Pulse using a supported Web browser.
You can access Oracle Pulse on your iPad or on your desktop or mobile device using any Web browser. See Supported Web Browser Versions and Supported Apple iOS Versions for more information about supported releases.
To access Oracle Pulse on your iPad:
Search for Oracle Pulse in the Apple iStore, then tap Install.
Tap the Oracle Pulse icon to start the app.
When the sign-on page appears, enter your single sign-on (SSO) user name and password.
If you would like to use Oracle Pulse with demo data, select the Use Sample Data check box.
Tap Sign In.
If your user name is associated with more than one customer organization, select the organization you would like to review from the list presented.
This populates Oracle Pulse with service information for all your organization's services or with sample data if you selected the Use Sample Data check box.
To access Oracle Pulse on your mobile device or desktop:
Open the following Web page in any Web browser:
https://cloudservices.oracle.com/pulse
Click Sign In.
If you would like to populate Oracle Pulse with sample data, select the Use Sample Data check box.
When the sign-on page appears, enter your SSO user name and password.
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Note: If this is your first time to sign in to Oracle Pulse, the End User License Agreement for Oracle Pulse is displayed before the single sign-on page.Read the agreement, then select Accept if you accept the terms and conditions for using the application. |
If your user name is associated with more than one customer organization, select the organization you would like to review from the list presented.
This populates Oracle Pulse with service information for all your organization's services, or with sample data if you selected the Use Sample Data check box.
