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Oracle® Pulse User's Guide
Release 19.4
E89716-10
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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Conventions
1
Introduction
What's New in This Release
Requirements
Supported Web Browser Versions
Supported Apple iOS Versions
Accessing Oracle Pulse
Accessing Oracle Pulse on Your iPad
Accessing Oracle Pulse on Your Mobile Device or Desktop
2
Key Concepts
Availability Metrics
Storage Metrics
Incident Metrics
Change Metrics
Business Transaction Monitoring Metrics
Business Insight Metrics
Host and Database Metrics
3
Working with Oracle Pulse
Understanding the Pulse Dashboard and Levels of Information
Navigating to the Service Level
Navigating to Information for Environments
Accessing Availability, Incident Management and Change Management Information for an Environment
Accessing Storage Information for an Environment
Accessing BTM Information for an Environment
Understanding the User Interface
Oracle Pulse Dashboard Layout
Services Menu
Navigation Menu
Controls
Understanding the Service and Environment Configuration
Working with Service Groups
Creating a Service Group
Editing a Service Group
Removing a Service Group
Identifying Contacts for Your Organization
Viewing Notifications
Generating Reports for Different Time Periods
Using the Page Time Selector
Using the Widget Time Selector
Changing the Timezone of Your Reports
Using the Personalization Feature
Personalizing Charts
Personalizing Environments
Exporting Data
Sorting Records
4
Checking the Performance of Your Services
Pulse Dashboard - General Aspects
Accessing the Pulse Dashboard
Analyzing Business Insight
Business Insight Widget
Analyzing Changes
Upcoming Changes Widget
Last 30 Days (Minutes) Widget
Analyzing Incidents
Severity 1 Incidents Widget
Analyzing Services' Stability and Performance
Analyzing Storage
Managed Application Cloud Metering Widget
Storage Usage
Oracle CPU (OCPU) Usage
Storage Utilization Widget
Storage Utilization Widget for Service Groups
Analyzing Systems' Availability
Production Availability Widget
Last 30 Days (Minutes) Widget
Analyzing Sustained Stress
Viewing Data for a Group of Services
5
Using the Calendar Reports
Calendar - General Aspects
Accessing the Calendar Dashboard
Navigating the Calendar Dashboard
Using the Calendar Monthly View
Using the Calendar List View
Working with Business Events
Creating a Business Event
Viewing a Business Event
Editing a Business Event
Deleting a Business Event
Filtering Records
Searching for Records
Viewing Data for a Group of Services
6
Using the Cloud Service Units Reports
CSU - General Aspects
Accessing the CSU Dashboard
Navigating the CSU Dashboard
Analyzing Your Account Details
Balance of Last Statement Widget
Purchased Widget
Credits Widget
Posted Charges Widget
Pending Charges Widget
Posted Activities Chart
Pending Activities Chart
Starting Balance Widget
Consumed Widget
Ending Balance Widget
Analyzing Consumed Cloud Service Units
Consumed by Activity Chart
Consumed by Environment Chart
Viewing Cloud Service Units Details
Activities Table
Viewing CSU Consumption Summary
Disputing Activities
Entitlement Table
Filtering Records
Analyzing Cloud Service Units Trends
Projection Chart
7
Using the Availability Reports
Availability - General Aspects
Using the KPI Widget Table View
Using the Chart Table View
Accessing the Availability Dashboard
Accessing the Availability Dashboard at Customer Level
Accessing the Availability Dashboard at Service Level
Accessing Availability Information for Environments
Navigating the Availability Dashboard
Analyzing Service Status
Production Availability Widget
Analyzing Availability Event Count
Unplanned Outages Widget
Service Interruptions Widget
Planned Maintenance Widget
Analyzing Outage Duration
Availability Metrics Table
Production Unplanned Outage Minutes Chart
Production Uptime Chart
Analyzing Availability Trends
Production Availability Trend Chart
Planned Maintenance Trend Chart
Service Interruption Trend Chart
All Production Instances Availability Chart
Viewing Outage Details
Searching for Records
Viewing Data for a Group of Services
8
Using the Storage Reports
Storage Management - General Aspects
Accessing the Storage Dashboard
Accessing the Storage Dashboard at Customer Level
Accessing the Storage Dashboard at Service Level
Accessing Storage Information for Environments
Analyzing Storage Usage
Total Storage: Usage Table
Storage Usage by Service Chart
Exadata: Usage Table
Exalogic: Usage Table
Storage: Usage Table
Analyzing Storage Growth
Total Storage: Growth Chart
Exadata: Growth Chart
Exalogic: Growth Chart
Prod Total Storage: Growth Chart
Non Prod Total Storage: Growth Chart
Storage: Growth Chart
Tablespace Usage: Growth Chart
Analyzing Storage Projection
Total Storage: Projection Chart
Exadata: Projection Chart
Exalogic: Projection Chart
Prod Total Storage: Projection Chart
Non Prod Total Storage: Projection Chart
Tablespace Usage: Projection Chart
Additional Storage Reports
Device Mapping Table
Assets Table
Viewing Data for a Group of Services
9
Using the Business Transaction Monitoring Reports
Transactions - General Aspects
Accessing the Transactions Dashboard
Accessing the Transactions Dashboard at Customer Level
Accessing the Transactions Dashboard at Service Level
Analyzing the Performance of Business Transaction Monitoring Transactions
Analyzing Performance for Oracle E-Business Suite Concurrent Managers and Programs
Analyzing Performance for PeopleSoft Process Schedulers and Jobs
Analyzing Performance for User Interaction Transactions
Analyzing Performance for Login Transaction Management Transactions
Analyzing Performance for SOA Composites
Analyzing Stability and Performance
Analyzing Oracle E-Business Suite Metrics
Analyzing Oracle E-Business Suite Batch Job System Metrics
Latest Requests
Historical Requests
Analyzing Oracle E-Business Suite Batch Job Metrics
Current View
Last 24 Hours
Last 31 Days
Historical Request
Analyzing PeopleSoft Metrics
Analyzing PeopleSoft Batch Job System Metrics
Current Status
Process Scheduler
24HR Summary
Analyzing PeopleSoft Batch Job Metrics
Request History
Error History
Analyzing SOA Metrics
Analyzing SOA Environment Metrics
Composite Status
Tablespace Usage
Analyzing SOA Partition Metrics
Partition Status Table
Component Performance Summary Last 2 Hours Table
Component Performance Summary Last 24 Hours Table
Faulted Components Table
Long Running Components Table
Analyzing User Interaction Metrics
Current View
Collection Point
Compare
Sustained Stress
Analyzing Login Transaction Management Metrics
Filtering Records
Searching for Records
Viewing Data for a Group of Services
10
Using the Business Insight Reports
Business Insight - General Aspects
Accessing the Business Insight Dashboard
Setting Up a Business Insight Report
Monitoring Business Insight Metrics
11
Using the Performance Reports
Performance - General Aspects
Accessing the Performance Dashboard
Using Host Metrics
Using Host Metrics Charts
Comparing Host Metrics
Using Database Metrics
Using Database Metrics Charts
Viewing Data for a Group of Services
12
Using the Incident Management Reports
Incident Management - General Aspects
Using the KPI Widget Table View
Using the Chart Table View
Accessing the Incidents Dashboard
Accessing the Incidents Dashboard at Customer Level
Accessing the Incidents Dashboard at Service Level
Accessing Service Request Information for Environments
Navigating the Incidents Dashboard
Analyzing Service Request Count
Analyzing Service Request Count by Environment
Incidents per Environment Table
Analyzing Service Request Count by Environment Type
Prod vs Nonprod Widget
Analyzing Service Request Count by Product
Backlog by Category Chart
Created Product Support by Category
Created: Managed Cloud by Category
Analyzing Service Request Count by Service
Incidents per Service Table
Analyzing Service Request Count by Severity
Severity 1 Widget
Analyzing Service Request Count by Status
Open Widget
Not Updated over 30 Days Widget
Customer Review Widget
Created: By Requester Chart
Created: By Environment Chart
Created: By Service Chart
Created: By SR Product Chart
Created: By Severity Chart
Top 5 Long Running Product Support Incidents
Top 5 Long Running Managed Cloud Incidents
Closed: By Requester Chart
Closed: By Environment Chart
Closed: By Service Chart
Closed: By SR Product Chart
Closed: By Severity Chart
Viewing Service Request Details
Analyzing Service Request Trends
Created vs. Closed Incidents Chart
Created vs. Closed Trend Chart
Prod vs. Non Prod Trend Chart
Created vs Closed Product Support Trend Chart
Created vs Closed CEMLI Trend Chart
Created vs Closed Managed Cloud Trend Chart
Created vs Closed Functional Service Desk Trend Chart
Created Product Support by Severity Trend
Created Managed Cloud by Severity Trend
Filtering Records
Filtering Records by Environment Type
Filtering Records by Service Request Status
Searching for Records
Viewing Data for a Group of Services
13
Using the Change Management Reports
Change Management - General Aspects
Using the KPI Widget Table View
Using the Chart Table View
Accessing the Changes Dashboard
Accessing the Changes Dashboard at Customer Level
Accessing the Changes Dashboard at Service Level
Accessing Change Request Information for Environments
Navigating the Changes Dashboard
Analyzing Change Request Count
Analyzing Change Request Count by Environment
Changes per Environment Table
Analyzing Change Request Count by Environment Type
Prod vs Nonprod Widget
Analyzing Change Request Count by RFC Type
Backlog by Type Chart
Monthly Backup Widget
Monthly Refresh Widget
Analyzing Change Request Count by Service
Changes per Service Table
Analyzing Change Request Count by Status
In Progress Widget
Open Widget
Not Updated over 30 Days Widget
Awaiting Customer Widget
Created: By Requester Chart
Created: By Environment Chart
Created: By Service Chart
Created: By RFC Type Chart
Created: CEMLIs by Environment Chart
Created: PMPs by Environment Chart
Created: By Severity Chart
Created: Backups by Environment Chart
Created: Refreshes by Environment Chart
Created: Backups by Service Chart
Created: Refreshes by Service Chart
Applied: By Requester Chart
Applied: By Environment Chart
Applied: By Service Chart
Applied: By RFC Type Chart
Applied: CEMLIs by Environment Chart
Applied: PMPs by Environment Chart
Applied: By Severity Chart
Applied: Backups by Environment Chart
Applied: Refreshes by Environment Chart
Applied: Backups by Service Chart
Applied: Refreshes by Service Chart
Viewing Change Request Details
Analyzing Change Request Trends
Change Request Activity Chart
Changes by Severity Chart
Created vs. Closed Trend Chart
Prod vs. Non Prod Trend Chart
Refreshes: Created vs. Applied Trend Chart
Backups: Created vs. Applied Trend Chart
Created by Severity Trend Chart
Created by RFC Type Trend Chart
Created by Service Trend Chart
Change Request Activity Trend Chart
Filtering Records
Filtering Records by Environment Type
Filtering Records by Change Request Status
Searching for Records
Viewing Data for a Group of Services
14
Using the Service Catalog
Service Catalog - General Aspects
Accessing the Services Menu
15
Troubleshooting
