| Oracle® Pulse User's Guide Release 19.4 E89716-10 |
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Use the Changes menu in the navigation menu to see reports of change requests across all services and environments for all your services, as explained in the following sections:
The Changes menu ( 
) provides information about the count of change requests associated with your services and environments, and the trends in the number of such change requests.
By default, information on the Changes Dashboard view is displayed as of the current day, information on the Changes List view is displayed for the current month, while information on the Changes Chart view is displayed for three months prior to the current month. For information on how to display all open change requests, as well as change requests in a particular month or period across the previous year, see the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
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Note: Only valid timeframes can be selected, where the end date is higher than the start date. |
You can click the widgets and charts on the Changes Dashboard and Chart views to open detailed table views, as explained in Using the KPI Widget Table View and Using the Chart Table View. Then use the table views to:
open the View RFC page on the My Oracle Support portal. To do this, click any row in the table.
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Note: This option is available only for the widget table view. |
sort records, as explained in the Sorting Records section in Chapter 3, "Working with Oracle Pulse".
export data, as explained in the Exporting Data section in Chapter 3, "Working with Oracle Pulse".
Use the various filters included with Oracle Pulse to easily identify the change requests of interest, as explained in Filtering Records, or search for specific change requests, as explained in Searching for Records.
If there is at least one open change request associated with your organization's production and nonproduction environments, you can click anywhere the widget to open the corresponding table. Each record in the table shows the following information for the corresponding change request:
RFC ID: Specifies the RFC identifier from My Oracle Support.
Environment: Indicates the environment the change request is associated with.
Subject: Provides a short description of the change request, as entered in My Oracle Support.
Type: Specifies the type the change request is associated with in My Oracle Support.
Sub Status: Indicates where the change request resides in the lifecycle. Examples include New, Customer Working, Awaiting Customer.
Create Date (UTC): Specifies the date when the change request was created.
Update Date (UTC): Specifies the date when the change request was updated.
Duration (Min): Indicates for how long your Oracle services were impacted by the change request.
Click the Open Table View icon ( 
) in the lower right corner of a chart to open the table view in expanded mode. The table view lists detailed records for the open change requests associated with your organization's services:
RFC ID: Specifies the RFC identifier from My Oracle Support.
Service Name: Indicates the service the change request is associated with.
Service Description: Indicates the friendly name of the service.
Environment: Indicates the environment the change request is associated with.
Contact Email: Specifies the email address of the contact person for the change request.
Severity: Specifies the impact that the change request has on your organization's services.
Status: Indicates whether the change request is open or closed.
Sub Status: Indicates where the change request resides in the lifecycle. Examples include New, Customer Working, Awaiting Customer.
Subject: Provides a short description of the change request, as entered in My Oracle Support.
Type: Specifies the type the change request is associated with in My Oracle Support.
Create Date (UTC): Specifies the date when the change request was created.
Planned Start Date (UTC): Indicates the date when the change request is scheduled to begin.
Planned End Date (UTC): Indicates the date when the change request is scheduled to complete.
Update Date (UTC): Specifies the date when the change request was updated.
The Changes dashboard is available at both Customer and Service Level, and can be accessed as explained below:
Use the Changes menu at Customer Level to see reports of change requests across all services and environments for all your services. To access the Changes dashboard at Customer Level:
Sign in to Oracle Pulse as explained in the Accessing Oracle Pulse section in Chapter 1, "Introduction".
The Pulse Dashboard is displayed by default.
Click Changes in the navigation menu.
The Changes Dashboard page opens.
Use the Changes menu at Service Level to see reports of change requests for the selected service. To access the Changes dashboard at Service Level:
Sign in to Oracle Pulse as explained in the Accessing Oracle Pulse section in Chapter 1, "Introduction".
The Pulse Dashboard is displayed by default.
Click the Service Tree View icon ( 
) in the upper left corner and select the service you want to access.
The Availability Dashboard page at Service level opens.
Click Changes in the navigation menu.
The Changes Dashboard page opens.
Alternatively, using the Service Tree View icon ( ) from within the Changes dashboard at Customer Level or clicking a service name in the Changes per Service table also opens the Changes dashboard at Service Level.
Use the Changes menu to see reports of change requests for the selected environment. To access change request information for an environment:
Sign in to Oracle Pulse as explained in the Accessing Oracle Pulse section in Chapter 1, "Introduction".
The Pulse Dashboard is displayed by default.
Follow the steps in Accessing the Changes Dashboard at Service Level to access change request data for the selected service.
Click the List view icon ( 
).
By default, data is shown for all the environments associated with the selected service.
Click the environment filter ( 
), then select the Individual Environment option.
Select an environment from the drop-down list to see the relevant information for the environment of your focus.
The Changes menu provides information about all the change requests created for your organization's production and nonproduction environments. Click the icons in the upper left corner to access the tabs in the Changes menu:
Click 
to access the Changes Dashboard view.
Click to access the Changes List view.
Click 
to access the Changes Chart view.
This section describes how to use the widgets, charts, and tables on the Changes dashboard to analyze the change request count, as explained in the following sections:
This section describes how to use the Changes per Environment table on the Changes dashboard to analyze the change request count by the active and inactive environments associated with your services, as explained in Changes per Environment Table.
Location: On the Changes Dashboard view ( ) at Service Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Changes per Environment table shows the count of change requests divided by the active and inactive environments associated with the selected service, as follows:
Open: Shows the count of open change requests requiring action by either Oracle or the customer.
Not Updated Over 30 Days: Shows the count of open change requests for the production and nonproduction environments associated with the selected service, for which no updates have been made in the last 30 days.
Refreshes Used: Shows the count of change requests with the Refresh type that were used during the current month.
Backups Used: Shows the count of change requests with the Backup type that were applied during the current month.
By default, this report shows data as of the current day, allowing you to quickly establish whether there are any outstanding change requests that have already been logged with Oracle and that may be contributing to a degradation in the performance of any of your environments. Active services for which there are no change requests are also included in this table. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.
This section describes how to use the Prod vs Nonprod widget on the Changes dashboard to analyze the change request count by environment type, as explained in Prod vs Nonprod Widget.
Location: On the Changes Dashboard view ( ) at Customer and Service Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Prod vs NonProd widget provides insight into the distribution of the open change requests between your organization's production and nonproduction environments. All change requests that are not associated with a specific environment are considered to be nonproduction change requests.
By default, this report shows data as of the current day. The Production Only filter does not apply to this report.
If there is at least one open change request associated with your organization's production and nonproduction environments, you can click anywhere inside the widget to open the Prod vs Nonprod table, displaying the change requests for both production and nonproduction targets. Each record in the table shows detailed information for the corresponding change request, as explained in Using the KPI Widget Table View.
This section describes how to use the charts and widgets on the Changes dashboard to analyze the change request count by RFC type, as explained in the following sections:
Location: On the Changes Dashboard view ( ) at Customer and Service Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Backlog by Type chart provides an overview of the open change requests, grouped by the My Oracle Support RFC type. By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows a breakdown of the types of change requests pending for all your organization's services:
CEMLI
Bounce
Patch
Refresh
Other
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Backlog by Type table view in expanded mode. Click the legend items to control the information subject to the report.
Table View: The table view lists detailed records for the open change requests associated with your organization's services, as explained in Using the Chart Table View.
Location: On the Changes Dashboard view ( ) at Service Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Monthly Backup widget shows the count of change requests with the Backup type in My Oracle Support that were currently applied in current month, as well as data on the count of available change requests with the Backup type.
If there is at least one used backup, you can click anywhere inside the widget to open the Monthly Backup table, displaying the change requests with the Backup type applied during the current month. Each record in the table shows detailed information for the corresponding backup change request, as explained in Using the KPI Widget Table View.
Location: On the Changes Dashboard view ( ) at Service Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Monthly Refresh widget shows the count of change requests with the Refresh type that were used during the current month against the entitlement for the month, allowing you to identify any overages for the refresh entitlement.
If there is at least one used refresh, you can click anywhere inside the widget to open the Monthly Refresh table, displaying the change requests with the Refresh type used during the current month. Each record in the table shows detailed information for the corresponding change request with the Refresh type, as explained in Using the KPI Widget Table View.
This section describes how to use the Changes per Service table on the Changes dashboard to analyze the count of change requests divided by the active and inactive services in your organization, as explained in Changes per Service Table.
Location: On the Changes Dashboard view ( ) at Customer Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Changes per Service table shows the count of open change requests divided by the active and inactive services in your organization, as follows:
In Progress: Shows the count of open change requests for both your organization's production and nonproduction environments, which are scheduled for work at the current time.
Open: Shows the count of open change requests for both your organization's production and nonproduction environments, requiring action by either Oracle or the customer.
Not Updated Over 30 Days: Shows the count of open change requests for both your organization's production and nonproduction environments, for which no updates have been made in the last 30 days.
Awaiting Customer: Shows the count of open change requests with the Awaiting Customer, Awaiting Customer Approval, Awaiting Customer UAT or Customer Working substatus for both your organization's production and nonproduction environments, which require action from the customer.
By default, this report shows data as of the current day, allowing you to quickly establish whether there are any outstanding change requests that have already been logged with Oracle and that may be contributing to a degradation in the performance of any of your services. Active services for which there are no change requests are also included in this table. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.
Click either row to open the Changes menu at Service Level. For more information about accessing the Changes menu at Service Level, see Accessing the Changes Dashboard at Service Level.
This section describes how to use the widgets and charts on the Changes dashboard to analyze the change request count by status, as explained in the following sections:
Location: On the Changes Dashboard view ( ) at Customer Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The In Progress widget shows the count of open change requests for both your organization's production and nonproduction environments, which are scheduled for work at the current time, providing you with insight into the work performed at a particular point in time, and allowing you to ensure the adherence to the approved schedule.
By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.
If there is at least one open change request associated with your organization's production and nonproduction environments that is scheduled for work at the current time, you can click anywhere inside the widget to open the In Progress table, displaying the change requests that are currently in progress. Each record in the table shows detailed information for the corresponding change request, as explained in Using the KPI Widget Table View.
Location: On the Changes Dashboard view ( ) at Customer and Service Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Open widget shows the count of open change requests for both your organization's production and nonproduction environments, requiring action by either Oracle or the customer, as explained below:
Open change requests with the following substatus require action by the customer:
Awaiting Auto-Closure
Awaiting Customer
Awaiting Customer Approval
Awaiting Customer UAT
Cancel Confirmed
Cancelled
Customer Working
Ready for Scheduling/Approval
Open change requests with the following substatus require action by Oracle:
1-Callback
2-Callback
Accepted
Analysis Pending
Approved and Scheduled
Assessed
Awaiting Internal Response
Change In Progress
Closed Requested By Customer
Draft
Execution Aborted
Execution Cancelled
Execution Completed
Execution Failed
Execution In Progress
Failed
New
On Hold
Pending Buddycheck
Pending Healthcheck
Ready for Execution
Ready for Internal Approval
Requested
Review Update
Sent for Execution
Sent for Internal Rescheduling
This widget provides insight into the breakdown of responsibilities, allowing you to identify the owner of specific actions required for the open change requests.
By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.
If there is at least one open change request requiring action by either you or Oracle, you can click anywhere inside the widget to open the Open Changes table, displaying the number of change requests split by specific RFC substatuses. Each record in the table shows the following information for the corresponding change request:
Sub Status: Indicates where the change request resides in the lifecycle. Examples include New, Customer Working, Awaiting Customer.
Customer: Specifies the number of change requests with the corresponding substatus, requiring action by the customer.
Oracle: Specifies the number of change requests with the corresponding substatus, requiring action by Oracle.
Total: Specifies the total number of change requests with the corresponding substatus.
Location: On the Changes Dashboard view ( ) at Customer and Service Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Not Updated over 30 Days widget shows the count of open change requests for both your organization's production and nonproduction environments, for which no updates have been made in the last 30 days. This widget offers you the opportunity to review the outstanding items, and either close them or schedule them for implementation.
By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.
If there is at least one change request open in the last 30 days, you can click anywhere inside the widget to open the Not Updated Over 30 Days table, displaying the change requests open in the last 30 days. Each record in the table shows detailed information for the corresponding change request, as explained in Using the KPI Widget Table View.
Location: On the Changes Dashboard view ( ) at Customer Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Awaiting Customer widget shows the count of open change requests for both your organization's production and nonproduction environments, which have the following substatus and require action from the customer:
Awaiting Customer
Awaiting Customer Approval
Awaiting Customer UAT
Customer Working
By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.
If there is at least one open change request with the substatuses above, you can click anywhere inside the widget to open the Awaiting Customer Review table, displaying the change requests requiring action by the customer. Each record in the table shows detailed information for the corresponding change request, as explained in Using the KPI Widget Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. The Created: By Requester chart is displayed by default. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: By Requester report provides an overview of the number of change requests divided by the owner of the change request - either Oracle or the customer - which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests that have been created over the specified time interval, divided by the owner of the change request.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: By Requester table view in expanded mode.
Table View: The table view lists detailed records for the change requests associated with your organization's services, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( 
) to open the Personalize list. In the Created section, select Created: By Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: By Environment chart provides an overview of the number of change requests divided by environment, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
If there are more than eight environments, only environments that count 80% of the number of change requests are displayed individually, while the rest of the environments are grouped as Other.
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows the distribution of the change requests that have been created over the specified time interval between your organization's environments.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: By Environment table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Created section, select Created: By Service, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: By Service report provides an overview of the number of change requests divided by service, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
If there are more than eight services, only services that count 80% of the number of change requests are displayed individually, while the rest of the services are grouped as Other.
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows the distribution of the change requests that have been created over the specified period between your organization's services.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: By Service table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Created section, select Created: By RFC Type, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: By RFC Type chart provides an overview of the number of change requests divided by the change request type, as defined in My Oracle Support, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Only change request types that count 80% of the number of change requests are displayed individually, while the rest of the change request types are grouped as Other.
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests that have been created over the specified time interval, divided by the change request type.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: By RFC Type table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Created section, select Created: CEMLIs by Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: CEMLIs By Environment report provides an overview of the number of change requests with the CEMLI type in My Oracle Support, divided by environment, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of CEMLI change requests, which have been created over the specified time interval, divided by environment.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: CEMLIs By Environment table view in expanded mode.
Table View: The table view lists detailed records for the change requests with the CEMLI type in My Oracle Support, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Created section, select Created: PMPs by Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: PMPs By Environment report provides an overview of the number of change requests with the Orion RFC type containing PMP, divided by environment, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Orion RFC type containing PMP, which have been created over the specified time interval, divided by environment.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: PMPs By Environment table view in expanded mode.
Table View: The table view lists detailed records for the change requests with the Orion RFC type containing PMP associated with your organization's services, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Created section, select Created: By Severity, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: By Severity report provides an overview of the number of change requests divided by severity, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests that have been created over the specified time interval, divided by severity, as defined in My Oracle Support:
1-Critical
2-Significant
3-Standard
4-Minimal
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: By Severity table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Created section, select Created: Backups by Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: Backups By Environment report provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by environment, which are associated with the selected service and have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month.The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Backup type, divided by environment.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: Backups By Environment table view in expanded mode.
Table View: The table view lists detailed records for the change requests with the Backup type in My Oracle Support, which are associated with the selected service and have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Created section, select Created: Refreshes by Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: Refreshes By Environment report provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by environment, which are associated with the selected service and have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Refresh type, divided by environment.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: Refreshes By Environment table view in expanded mode.
Table View: The table view lists detailed records for the change requests with the Refresh type in My Oracle Support, which are associated with the selected service and have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Created section, select Created: Backups by Service, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: Backups By Service report provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by service, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Backup type, divided by service.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: Backups By Service table view in expanded mode.
Table View: The table view lists detailed records for the change requests with the Backup type in My Oracle Support, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Created section, select Created: Refreshes by Service, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created: Refreshes By Service report provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by service, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Refresh type, divided by service.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created: Refreshes By Service table view in expanded mode.
Table View: The table view lists detailed records for the change requests with the Refresh type in My Oracle Support, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: By Requester, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: By Requester report provides an overview of the number of change requests divided by the owner of the change request - either Oracle or the customer - which have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests that have been applied over the specified time interval, divided by the owner of the change request.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: By Requester table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: By Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: By Environment report provides an overview of the number of change requests divided by environment, which have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
If there are more than eight environments, only environments that count 80% of the number of change requests are displayed individually, while the rest of the environments are grouped as Other.
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows the distribution of the change requests that have been applied over the specified time interval between your organization's environments.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: By Environment table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: By Service, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: By Service report provides an overview of the number of change requests divided by service, which have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
If there are more than eight services, only services that count 80% of the number of change requests are displayed individually, while the rest of the services are grouped as Other.
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows the distribution of the change requests that have been applied over the specified time interval between your organization's services.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: By Service table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. The Applied: By RFC Type chart is displayed by default. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: By RFC Type report provides an overview of the number of change requests, divided by the change request type, as defined in My Oracle Support, which have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Only change request types that count 80% of the number of change requests are displayed individually, while the rest of the change request types are grouped as Other.
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests that have been applied over the specified period, divided by the change request type.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: By RFC Type table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: CEMLI s by Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: CEMLIs By Environment report provides an overview of the number of change requests with the CEMLI type in My Oracle Support, divided by environment, which have been applied over the specified time interval:
the last year
any of the last four months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of CEMLI change requests, which have been applied over the specified time interval, divided by environment.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: CEMLIs By Environment table view in expanded mode.
Table View: The table view lists detailed records for the change requests with the CEMLI type in My Oracle Support, which have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: PMPs by Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: PMPs By Environment report provides an overview of the number of change requests with the Orion RFC type containing PMP, divided by environment, which have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Orion RFC type containing PMP, which have been applied over the specified time interval, divided by environment.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: PMPs By Environment table view in expanded mode.
Table View: The table view lists detailed records for all the change requests with the Orion RFC type containing PMP associated with your organization's services, which have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: By Severity, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: By Severity report provides an overview of the number of change requests divided by severity, which have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests that have been applied over the specified time interval, divided by severity, as defined in My Oracle Support:
1-Critical
2-Significant
3-Standard
4-Minimal
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: By Severity table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: Backups by Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: Backups By Environment report provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by environment, which are associated with the selected service and have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by environment.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: Backups By Environment table view in expanded mode.
Table View: The table view lists detailed records for all the change requests with the Backup type in My Oracle Support, which are associated with the selected service and have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: Refreshes by Environment, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: Refreshes By Environment report provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by environment, which are associated with the selected service and have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by environment.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: Refreshes By Environment table view in expanded mode.
Table View: The table view lists detailed records for all the change requests with the Refresh type in My Oracle Support, which are associated with the selected service and have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: Backups by Service, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: Backups By Service report provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by service, which have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by service.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: Backups By Service table view in expanded mode.
Table View: The table view lists detailed records for all the change requests with the Backup type in My Oracle Support, which have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Applied section, select Applied: Refreshes by Service, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Applied: Refreshes By Service report provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by service, which have been applied over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by service.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Applied: Refreshes By Service table view in expanded mode.
Table View: The table view lists detailed records for all the change requests with the Refresh type in My Oracle Support, which have been applied over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes List view ( ) at Customer and Service Level. For information on how to access the Changes List view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard. Reports with closed change requests are available for individual environments, as explained in Accessing Change Request Information for Environments. Change request details can be accessed by clicking any record in the table view of widgets on the Changes Dashboard view or by clicking the corresponding color-coded event in either the Calendar Monthly View or List View tabs.
By default, the Changes List view provides data for the current month, allowing you to determine whether any change requests were in progress at the time when a degradation in the performance of your transactions occurred. To see data for a different period of time, use the page time selector in the upper right corner, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type. Each record in the table on the Changes List view displays the following information:
The change request description, including:
RFC Number: Specifies the change request number listed in My Oracle Support.
Summary: Provides a very brief description of the change request entered in My Oracle Support.
The change request status and substatus
The environment the change request is associated with
The start and end date and time the change request is scheduled for
The duration
The date and time when the change request was created
The date and time when the change request was last updated
The severity level: 1-Critical, 2-Significant, 3-Standard, and 4-Minimal
To see the full change request summary, click any row in the table, which will open the View RFC page on the My Oracle Support portal.
This section describes how to use the charts on the Changes dashboard to analyze the change request trends, as explained in the following sections:
Location: On the Changes Dashboard view ( ) at Customer Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Change Request Activity chart shows the trend in the number of change requests that have been created or closed on a date in the last 30 days or which are scheduled on a date in the last 30 days. The information is displayed for each week, with a maximum of 4 or 5 weeks displayed on the chart. For example, if you choose to see the open change request count on February 10, the chart shows information for the last two weeks in the month of January and the first two weeks in the month of February.
Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows a breakdown of change requests that have been created or closed on a date in the last 30 days or which are scheduled on a date in the last 30 days. Click the legend items to control the information subject to the report.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Change Request Activity table view in expanded mode.
Table View: The table view lists detailed records for the change requests that have been created or closed on a date in the last 30 days or which are scheduled on a date in the last 30 days, as explained in Using the Chart Table View.
Location: On the Changes Dashboard view ( ) at Service Level. For information on how to access the Changes Dashboard view, see Accessing the Changes Dashboard.
The Changes by Severity report shows the trend in the severity of the change requests for the selected service, created over the specified time interval.
By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the open change requests, divided by severity, as defined in My Oracle Support:
1-Critical
2-Significant
3-Standard
4-Minimal
Click the legend items to control the information subject to the report.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Changes by Severity table view in expanded mode.
Table View: The table view lists detailed records for the change requests for the selected service, created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. The Created vs. Closed Trend chart is displayed by default. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created vs. Closed Trend chart shows the trend in the number of change requests created or closed over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three omplete months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows a breakdown of the change requests created or closed over the specified time interval.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created vs. Closed Trend table view in expanded mode.
Table View: The table view lists detailed records for the change requests associated with your organization's services, which have been created or closed over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Trend section, select Prod vs. Non Prod Trend, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Prod vs. Non Prod Trend chart shows the trend in the number of change requests that have been created over the specified time interval for both your organization's production and nonproduction environments:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
The environment filter does not apply to this report.
Chart View: The chart view shows the distribution of the change requests that have been created over the specified time interval between your organization's production and nonproduction environments.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Prod vs. Non Prod Trend table view in expanded mode.
Table View: The table view lists detailed records for the change requests that have been created over the specified time interval for both your organization's production and nonproduction environments, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Trend section, select Refreshes: Created vs. Applied Trend, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Refreshes: Created vs. Applied Trend report shows the trend in the number of change requests with the Refresh type in My Oracle Support, which have been created or scheduled over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows the trend in the number of change requests with the Refresh type that have been created or scheduled over the specified time interval.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Refreshes: Created vs. Applied Trend table view in expanded mode.
Table View: The table view lists detailed records for the change requests with the Refresh type in My Oracle Support, which have been created or scheduled over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Trend section, select Backups: Created vs. Applied Trend, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Backups: Created vs. Applied Trend report shows the trend in the number of change requests with the Backup type in My Oracle Support, which have been created or scheduled over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows the trend in the number of change requests with the Backup type that have been created or scheduled over the specified time interval.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Backups: Created vs. Applied Trend table view in expanded mode.
Table View: The table view lists detailed records for the change requests with the Backup type in My Oracle Support, which have been created or scheduled over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Trend section, select Created by Severity Trend, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created by Severity Trend report shows the trend in the number of change requests divided by severity, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view provides an overview of the number of change requests that have been created over the specified time interval, divided by severity, as defined in My Oracle Support:
1-Critical
2-Significant
3-Standard
4-Minimal
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created by Severity Trend table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Trend section, select Created by RFC Type Trend, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created by RFC Type Trend report shows the trend in the number of change requests divided by the change request type, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows the number of change requests divided by the change request type, which have been created over the specified time interval.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created by RFC Type Trend table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Trend section, select Created by Service Trend, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Created by Service Trend report shows the trend in the number of change requests divided by service, which have been created over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows the number of change requests divided by service, which have been created over the specified time interval.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Created by Service Trend table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, as explained in Using the Chart Table View.
Location: On the Changes Chart view ( ) at Customer and Service Level. Click the Personalize charts icon ( ) to open the Personalize list. In the Trend section, select Change Request Activity Trend, then click Apply. For information on how to access the Changes Chart view, see Accessing the Changes Dashboard and Navigating the Changes Dashboard.
The Change Request Activity Trend report shows the trend in the number of change requests that have been created, applied or closed over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.
Chart View: The chart view shows the number of change requests that have been created, applied or closed over the specified time interval.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Change Request Activity Trend table view in expanded mode.
Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created, applied or closed over the specified time interval, as explained in Using the Chart Table View.
Oracle Pulse incorporates filters to allow you to easily identify the change requests of your interest, as explained in the following sections:
The selected filter is automatically remembered across the Changes menu, at all levels of information. However, if you select an individual environment in the List view and then move to another view, the filter returns to the default selection (All Environments).
To see only the change requests related to either production or non-production environments, use the environment filter on the Dashboard, List and Chart views at Customer and Service Level to select the type of environments for which you want to generate your reports, as follows:
All Environments: At Customer Level, use this option to see the open change requests for all the environments across all your services. At Service Level, use this option to see the open change requests for all the environments associated with the selected service. This is the default selection.
Production Environment(s): Use this option to see only the open change requests related to production environments.
Non-Production Environment(s): Use this option to see only the open change requests related to non-production environments.
Individual Environment: Use this option to see both the open and closed change requests related to one of the active environments associated with the selected service, as shown in the Configuration menu. This option is available only on the List view at Service Level.
At Service Level, use the Individual Environment option in the environment filter on the List view to display only the relevant change requests associated with your selected environment. Available options include:
Status
Open
Closed
Use the search box at the top of the Changes List view at Customer and Service Level to search the records of interest. Available search criteria include:
locator number
summary
Oracle Pulse lets you create groups of services for which to generate your reports. To do this:
Click the Service Group icon ( 
) in the upper right corner of the page.
The Service Group side pane opens.
Select the check boxes corresponding to the services you want to include in your service group.
Click Apply to save your changes and create your service group. The data on the Changes Dashboard is refreshed to show data only for the services you have selected, and the Service Group icon ( ), along with the number of selected services, is displayed in the upper part of the dashboard.
For more information about the Service Group feature, see the Working with Service Groups section in Chapter 3, "Working with Oracle Pulse".
