| Oracle® Pulse User's Guide Release 19.4 E89716-10 |
|
 Previous |
 Next |
Use the Availability menu in the navigation menu to see availability reports across all services and environments, as explained in the following sections:
The Availability menu ( 
) provides information about the status of your services, the availability events associated with your services and environments, the outage duration, and the availability trends.
By default, information on the Availability Dashboard view is displayed for the current month, while information on the Availability List and Chart views is displayed for three months prior to the current month. For more information on how to display availability data for the entire previous year, as well as availability data in a particular month or period across the previous year, see the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
|
Note: Only valid timeframes can be selected, where the end date is higher than the start date. |
You can click the widgets and charts on the Availability Dashboard and Chart views to open detailed table views, as explained in Using the KPI Widget Table View and Using the Chart Table View. Then use the table views to:
sort records, as explained in the Sorting Records section in Chapter 3, "Working with Oracle Pulse".
export data, as explained in the Exporting Data section in Chapter 3, "Working with Oracle Pulse".
If there is at least one availability event associated with your organization's production services, you can click anywhere inside the widget to open the corresponding table. Each record in the table shows the following information for the corresponding availability event:
Environment: Indicates the environment where the outage occurred.
MOS Ref#: Indicates the identification number assigned to the change request or service request in My Oracle Support.
Outage Start Date (UTC): Indicates the time when the outage started.
Problem Summary: Provides a short description of the problem causing the outage.
Duration (Min): Indicates for how long your Oracle Managed Cloud services were impacted by the outage.
Outage Id: Specifies the outage identifier from Cloud Automation Platform outage tracking system.
Click the Open Table View icon ( 
) in the lower right corner of a chart to open the table view in expanded mode. Each record in the table shows the following information for the corresponding availability event:
Service: Indicates the service where the outage occurred.
Environment: Indicates the environment where the outage occurred.
Outage Start Date [UTC]: Indicates the time when the outage started.
Problem Summary: Provides a short description of the problem causing the outage.
Resolution Method: Resolution Type: Provides a short description of how the outage has been resolved, and indicates what required intervention as a result of the outage.
Duration (Min): Indicates for how long your Oracle Managed Cloud services were impacted by the outage.
Outage Type: Scope Detail: Indicates the type of outage (unplanned, planned), and the extent to which the outage affected your organization's production services (complete, service interruption).
Business Impact: Indicates the impact level the outage had on the business, which can be either high, low or no impact.
The Availability dashboard is available at both Customer and Service Level, and can be accessed as explained below:
Use the Availability menu at Customer Level to see availability reports across all services and environments. To access the Availability dashboard at Customer Level:
Sign in to Oracle Pulse as explained in the Accessing Oracle Pulse section in Chapter 1, "Introduction".
The Pulse Dashboard is displayed by default.
Click Availability in the navigation menu.
The Availability Dashboard page opens.
Use the Availability menu at Service Level to see availability reports for the selected service. To access the Availability dashboard at Service Level:
Sign in to Oracle Pulse as explained in the Accessing Oracle Pulse section in Chapter 1, "Introduction".
The Pulse Dashboard is displayed by default.
Click the Service Tree View icon ( 
) in the upper left corner and select the service you want to access.
The Availability Dashboard page at Service level opens.
Alternatively, using the Service Tree View icon ( ) from within the Availability dashboard at Customer Level or clicking a service name in the Availability Metrics table also opens the Availability dashboard at Service Level.
Use the Availability menu to see recor.d s for unplanned outages ( 
) and service interruptions ( 
) for the selected enviro0.nment over the specified time interval. To access availability information for an environment:
Sign in to Oracle Pulse as explained in the Accessing Oracle Pulse section in Chapter 1, "Introduction".
The Pulse Dashboard is displayed by default.
Follow the steps in Accessing the Availability Dashboard at Service Level to access availability data for the selected service.
Click the List view icon ( 
).
By default, data is shown for all the environments associated with the selected service.
Click the environment filter ( 
), then select the Individual Environment option.
Select an environment from the drop-down list to see the relevant information for the environment of your focus.
The Availability menu provides availabiliy information for your organization's production environments. Click the icons in the upper left corner to acccess the tabs on the Availability menu:
Click 
to access the Availability Dashboard view.
Click to access the Availability List view.
Click 
to access the Availability Chart view.
This section describes how to use the Production Availability widget on the Availability dashboard to analyze service status, as explained in Production Availability Widget.
Location: On the Availability Dashboard view ( ) at Customer and Service Level. For more information on how to access the Availability Dashboard view, see Accessing the Availability Dashboard.
The Production Availability widget shows the percentage of time that all your organization's live, production Oracle Managed Cloud services were operating as expected. By default, this report shows data for the current month, with the possibility to select any individual month in the last 12 months, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Clicking this widget opens the Unplanned Outages table only if the production availability is between 0% and 100%. Each record in the table shows detailed information for the corresponding availability event, as explained in Using the KPI Widget Table View.
This section describes how to use the widgets on the Availability dashboard to analyze the count of availability events, as explained in the following sections:
Location: On the Availability Dashboard view ( ) at Customer and Service Level. For more information on how to access the Availability Dashboard view, see Accessing the Availability Dashboard.
The Unplanned Outages widget shows the number of unscheduled intervals when your organization's production services were completely unavailable and Oracle was responsible for restoring service. By default, this report shows data for the current month, with the possibility to select any individual month in the last 12 months, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Clicking this widget opens the Unplanned Outages table only if there is at least one associated unplanned outage. Each record in the table shows detailed information for the corresponding availability event, as explained in Using the KPI Widget Table View.
Location: On the Availability Dashboard view ( ) at Customer and Service Level. For more information on how to access the Availability Dashboard view, see Accessing the Availability Dashboard.
The Service Interruptions widget shows the count of periods when isolated business transactions could not be completed during the specified month, while other service transactions could be performed. By default, this report shows data for the current month, with the possibility to select any individual month in the last 12 months, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Clicking this widget opens the Service Interruptions table only if there is at least one associated unplanned outage. Each record in the table shows detailed information for the corresponding availability event, as explained in Using the KPI Widget Table View.
Location: On the Availability Dashboard view ( ) at Customer and Service Level. For more information on how to access the Availability Dashboard view, see Accessing the Availability Dashboard.
The Planned Maintenance widget shows the count of events where the outage occurs at an agreed date and time due to regular maintenance or a customer change request. By default, this report shows data for the current month, with the possibility to select any individual month in the last 12 months, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Clicking this widget opens the Planned Maintenance table only if there is at least one associated planned maintenance outage. Each record in the table shows detailed information for the corresponding availability event, as explained in Using the KPI Widget Table View.
This section describes how to use the table and charts on the Availability dashboard to analyze outage duration, as explained in the following sections:
Location: On the Availability Dashboard view ( ) at Customer and Service Level. For more information on how to access the Availability Dashboard view, see Accessing the Availability Dashboard.
At Customer Level, the Availability Metrics table displays the total duration of unplanned outages, service interruptions and planned maintenance outages for each of your organization's Managed Cloud services. Click either row to open the Availability dashboard for the corresponding service.
At Service Level, this table displays the total duration of unplanned outages, service interruptions and planned maintenance outages for each of the environments associated with a service. By default, this report shows data for the current month, with the possibility to select any individual month in the last 12 months, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Each record in the table shows the following information for the corresponding service or environment:
Unplanned Outages: Shows the duration of unplanned outages associated with the service or the environment during the specified month.
Service Interruptions: Shows the duration of service interruptions associated with the service or the environment during the specified month.
Planned Maintenance: Shows the duration of planned maintenance outages associated with the service or the environment during the specified month.
Location: On the Availability Chart view ( ) at Customer and Service Level. The Production Unplanned Outage Minutes chart is displayed by default. For more information on how to access the Availability Chart view, see Accessing the Availability Dashboard and Navigating the Availability Dashboard.
The Production Unplanned Outage Minutes report shows the duration of production unplanned outages (in minutes) for the selected service over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Chart View: The chart view shows the duration of production unplanned outages for the selected service over the specified time interval.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Production Unplanned Outage Minutes table view in expanded mode.
Table View: The table view shows the unplanned outages that occurred for all the environments associated with the selected service over the specified time interval. Each record in the table shows detailed information for the corresponding availability event, as explained in Using the Chart Table View.
Location: On the Availability Dashboard view ( ) at Service Level. For more information on how to access the Availability Dashboard view, see Accessing the Availability Dashboard.
The Production Uptime chart shows both the uptime and the duration of unplanned outages for the production environments associated with the selected service at infrastructure and noninfrastructure level for three months prior to the specified month. By default, this report shows data for three months prior to the current month, with the possibility to select any of the last 12 months, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Chart View: The chart view shows both the uptime and the duration of unplanned outages for your organization's production environments at infrastructure and non-infrastructure level over the specified time interval, where:
Unplanned Infra Outage (Minutes) count shows the duration of unplanned outages associated with your organization's underlying facility, network, and hardware components.
Unplanned Non-Infra Outage (Minute) count shows the duration of unplanned outages associated with databases, applications, configurations or processes.
Uptime reflects the percentage of time that all your organization's live, production Oracle Managed Cloud services were operating as expected.
Click the legend items to control the information subject to the report.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Production Uptime table view in expanded mode.
Table View: The table view shows details about the unplanned outages that occurred for your organization's production environments at infrastructure and non infrastructure level over the specified time interval. Each record in the table shows detailed information for the corresponding availability event, as explained in Using the Chart Table View.
This section describes how to use the charts on the Availability dashboard to analyze availability trends, as explained in the following sections:
Location: On the Availability Dashboard ( ) and Chart views ( ) at Customer Level, as well as on the Availability Chart view ( ) at Service Level. The Production Availability Trend chart is displayed by default. For more information on how to access the Availability Dashboard and Chart views, see Accessing the Availability Dashboard and Navigating the Availability Dashboard.
The Production Availability Trend chart shows the production availability (in percentages) and the duration of production unplanned outages (in minutes) for three months prior to the specified month. By default, this report shows data for three months prior to the current month, with the possibility to select any of the last 12 months, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Chart View: The chart view shows both production availability and the duration of production unplanned outages for your organization for three months prior to the specified month, where:
Availability reflects the percentage of time that all your organization's live, production Oracle Managed Cloud services were operating as expected.
Production unplanned outages shows the duration of unscheduled intervals when your organization's services were completely unavailable and Oracle was responsible for restoring service.
Click the legend items to control the information subject to the report.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Production Availability Trend table view in expanded mode.
Table View: The table view shows the unplanned outages that occurred for all your organization's live, production services during three months prior to the specified month. Each record in the table shows detailed information for the corresponding availability event, as explained in Using the Chart Table View.
Location: On the Availability Dashboard view ( ) at Customer Level. For more information on how to access the Availability Dashboard view, see Accessing the Availability Dashboard.
The Planned Maintenance Trend chart shows the production availability (in percentages) and the duration of planned maintenance outages (in minutes) for three months prior to the specified month. By default, this report shows data for the current month, with the possibility to select any of the last 12 months, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Chart View: The chart view shows both production availability and the duration of planned maintenance outages for your organization for three months prior to the specified month, where:
Availability reflects the percentage of time that all your organization's live, production Oracle Managed Cloud services were operating as expected.
Planned maintenance outages shows the total duration of agreed intervals when your organization's services were completely unavailable due to regular maintenance or a customer change request, in minutes.
Click the legend items to control the information subject to the report.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Planned Maintenance Trend table view in expanded mode.
Table View: The table view shows the planned maintenance outages that occurred for all your organization's live, production services during three months prior to the specified month. Each record in the table shows detailed information for the corresponding availability event, as explained in Using the Chart Table View.
Location: On the Availability Dashboard view ( ) at Service Level. For more information on how to access the Availability Dashboard view, see Accessing the Availability Dashboard and Navigating the Availability Dashboard.
The Service Interruption Trend chart shows the count of service interruptions for the various service categories available for the selected service for three months prior to the specified month. By default, this report shows data for the current month, with the possibility to select any of the last 12 months, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Chart View: The chart view shows the count of outages for the last three months, where:
# of Service Interruptions reflects the count of isolated business transactions that could be completed in your production environments, while other service transactions could not be performed.
Service category shows the type of service where the outage occurred, such as:
Database
Facility
Hardware
Network
OS
Oracle Application
Security
Tech Stack
Click the legend items to control the information subject to the report.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the Service Interruption Trend table view in expanded mode.
Table View: The table view shows the outages for the current month and the last two complete months. Each record in the table shows detailed information for the corresponding availability event, as explained in Using the Chart Table View.
Location: On the Availability Chart view ( ) at Customer and Service Level. The All Production Instances Availability chart is displayed by default. For more information on how to access the Availability Chart view, see Accessing the Availability Dashboard and Navigating the Availability Dashboard.
The All Production Instances Availability report shows the availability (in percentages) of all your production environments over the specified time interval:
the last year
any of the last 12 months
By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector or the widget time selector, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Chart View: The chart view shows the availability of all your production environments over the specified time interval.
Click the Open Table View icon ( ) in the lower right corner of the chart to open the All Production Instances Availability table view in expanded mode.
Table View: The table view shows the availability percentage for all your organization's live, production services over the specified time interval:
Instance Label: Indicates the environment where the outage occurred.
Availability %: Indicates the availability percentage for each production environment over the specified time interval.
Location: On the Availability List view ( ) at Customer and Service Level. For more information on how to access the Availability List view, see Accessing the Availability Dashboard and Navigating the Availability Dashboard.
By default, the Availability List view provides data for the current month. To see data for a different period of time, use the page time selector in the upper right corner, as explained in the Generating Reports for Different Time Periods section in Chapter 3, "Working with Oracle Pulse".
Each record in the Availability List view displays the following information:
The unplanned outage or service interruption description, including the change request or service request number and a very brief description of the request entered in My Oracle Support
Any published Root Cause Analysis (RCA)
The number of corrective actions (CA) suggested for each outage type. The number of corrective actions that are still to be implemented is displayed in green, while the number of corrective actions that have been implemented is displayed in orange.
The service the unplanned outage or service interruption is associated with
The environment the unplanned outage or service interruption is associated with
The change request or service request number entered in My Oracle Support
The date and time when the outage started
The duration of the outage
To see the full outage or service interruption details, as well as details about the associated RCA investigation and any CAs recommended by the Problem Management team, click the record corresponding to the change request or service request whose summary you want to see. A new page opens, providing the following information:
The header shows the outage ID, the outage problem description and the impact level.
the Summary tab provides details about the outage:
MOS Ref#: Indicates the identification number assigned to the change request or service request in My Oracle Support.
Service: Indicates the service where the outage occurred.
Environment: Indicates the environment where the outage occurred.
Production Readiness Status: Indicates the readiness status of the production environment, at the time the outage occurred.
Can be one of the following:
Production Ready.
Not Production Ready (SDM Action Required).
Conditional Production Ready (SDM Action Required).
Not Applicable.
New.
Work in Progress.
Not displayed.
PR Service is Unavailable.
Instance Not Found.
Scope - Type: Indicates the extent to which the outage affected your organization's production services (complete, service interruption), and the type of outage (unplanned).
Outage Start Date (UTC): Indicates the time when the outage started.
Duration (Min): Indicates for how long your Oracle Managed Cloud services were impacted by the outage.
Resolution Method: Provides a short description of how the outage has been resolved.
Resolution Type: Indicates what required intervention as a result of the outage.
Outage ID: Specifies the outage identifier from Cloud Automation Platform outage tracking system.
the Root Cause Analysis tab provides details about the in-depth investigation of the outage:
Problem: Provides a short description of the outage.
Category: Indicates the root of the problem.
Component: Indicates the component at the root of the problem.
Resolution: Describes how the problem has been fixed.
Comments: Provides additional information regarding the problem and resolution.
|
Note: The Root Cause Analysis tab is displayed only for outages with RCA details published in Cloud Management Portal, under the Outage Tracking tab. Such outages carry the RCA indicator next to the outage ID corresponding to a record in the Availability List view. |
the Corrective Actions tab shows the corrective actions (CA) recommended by the Problem Management team, helping you plan corresponding changes into your roadmap. Both open and closed CAs associated with your outages and service interruptions for the specified time period are displayed.
Oracle Pulse shows the following details for each corrective action related to a published RCA:
RFC #: Indicates the MOS RFC number the CA is associated with. Click this number to open the View RFC page on the My Oracle Support portal.
Subject: Provides a very brief description of the change request, as entered in My Oracle Support.
Severity: Indicates the severity level of the RFC. Available options include:
1-Critical
2-Significant
3-Standard
4-Minimal
Status: Indicates the status and substatus of the RFC.
Schedule Start Date (UTC): Indicates the date when the change request is scheduled to begin.
Schedule End Date (UTC): Indicates the date when the change request is scheduled to complete.
Click the Export icon ( 
) in the upper right corner to export data, as explained in the Exporting Data section in Chapter 3, "Working with Oracle Pulse".
Use the search box at the top of the Availability List view at Customer and Service Level to search the records of interest. Available search criteria include:
locator number
summary
MOS reference number
Oracle Pulse lets you create groups of services for which to generate your reports. To do this:
Click the Service Group icon ( 
) in the upper right corner of the page.
The Service Group side pane opens.
Select the check boxes corresponding to the services you want to include in your service group.
Click Apply to save your changes and create your service group. The data on the Availability Dashboard is refreshed to show data only for the services you have selected, and the Service Group icon ( ), along with the number of selected services, is displayed in the upper part of the dashboard.
For more information about the Service Group feature, see the Working with Service Groups section in Chapter 3, "Working with Oracle Pulse".
