Reset PIN

A debit card PINClosedPersonal identification number (PIN) is a secret number given to an account holder to be used when they put their credit card or cash card into an automatic teller machine (ATM). If the number they use is correct they will be allowed to access their account. is required to authenticate any debit card transaction. Without a PIN, the customer will not be able to withdraw funds from his account or make any Point of Sale purchases. This feature enables you to reset the Debit Card PIN anytime at your convenience.

Note: This transaction appears only if user has opted for Third PartyClosedA party is any individual or business entity having a banking relationship with the bank. integration.

You are here How to reach here:

Toggle menu > Accounts > Current & Savings > Debit Cards > Manage Cards > Reset PIN
OR
Dashboard > My Account Widget > Current and Savings > Savings Account > More options > Debit Cards > Manage Cards > Reset PIN

To reset the debit card PIN:

  1. Click on the Manage Cards link of the debit card whose PIN to be changed. The Debit Card Details screen appears.
  2. Click Reset PIN from the tab.
  3. In the Date of Birth calendar field, specify the card holder's date of birth
  4. Click Enter Card Details Drawdown .

Field Name

Description

Customer Name

Name of primary account holder.

Name on Card

The debit card holder’s name as embossed on the card.

Account Number

Account number in masked format.

Card Number

The card number in masked format.

Card Type

The debit card product name.

Valid Thru

The date on which the debit card expires.

Status

Status of the debit card.

The status can be:

  • Activated
  • Inactive
  • Blocked
  • Issued
  • Lost
  • Add-on-Request

Date Of Birth

Specify the date of birth of the card holder.

It is used to verify the identity of the card holder.

Enter Card Details

Expiry Date on Card

The expiry date of the debit card in format - MM/YY.

CVV Number

Enter the CVVClosedThe card verification value code number refers to the 3 digit number located on the back of your card that serves as the card's security code. This code is often used for verification purposes, especially for online purchases. number of the card.

The Card Verification Value number (CVV) is the 3 digit number printed on the reverse of most credit cards.

  1. In the Expiry Date on Card field, enter the Card Expiry Date (MMYY).
  2. In the CVV Number field, enter the numeric digit code printed on the back of card.
  3. Click Validate. The entered card details are verified, and Reset PIN section appears.
    OR
    Click Back to Dashboard to go back to the Dashboard screen.
    OR
    Click Cancel to cancel the transaction.
  4. Click Reset PIN Drawdown to assign new PIN for the debit card.

Field Name

Description

Reset PIN

Enter New PIN

Enter a new PIN of your choice.

Re-enter New PIN

Re-enter the new PIN in this field to confirm the same.
  1. Enter the new PIN as per your choice in Enter New PIN and Re-enter New PIN fields respectively.
  2. Click Submit. The Authentication screen appears.
    OR
    Click Cancel to cancel the transaction.
    OR
    Click Back to navigate back to the previous screen.
  3. You will receive an OTP code as a message on your registered mobile and or an email at your registered email ID. Enter the OTP code in the Verification Code field and click on Submit. For more information on OTP, refer OTP section.

Field Name

Description

Verification Code

The OTP received on the user's registered mobile number & or email.
  1. Click Submit.
    OR
    Click Cancel to cancel the transaction.
  2. The success message of debit card PIN generation appears.
  3. Click Go to Account Details to go to Account Details screen.
    OR
    Click Go to Dashboard to go to Dashboard screen.

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