Block / Cancel Card

Block Card

Loss of credit card or any fraudulent transaction suspected on a credit card is a nightmare for a user. In such a critical situation, visiting a branch or calling up customer care to block the card is time consuming. The user should be able to block his credit card instantly in such situations. The Block Card feature of the application enables the user to raise a request to block a credit card immediately.

The user can raise a request to block or cancel a credit card at any time and can even specify the reason for which the request is being raised. The user can also request for a replacement card to be issued as part of the block card request and can identify where the new card is to be delivered i.e. either to the user’s residence or a branch.

This feature is available for both primary and Add-on cards.

You are here How to reach here:

Dashboard > Toggle menu > Credit Cards > Block / Cancel Card
OR
Dashboard > My Account Widget > Credit Cards > More options > Block / Cancel Card

Field Name

Description

Card Number

Card number in masked format along with the account nickname.

For more information on Account Nickname, click here.

Choose Option

Choose the option to either block or cancel the card.

Specify Reason

User is required to specify the reason for which the card is being blocked.

The options are:

  • Lost
  • Stolen
  • Damaged

Would you like to order a replacement card?

Select the option to identify whether a replacement card is to be issued.

The options are:

  • Yes
  • No

Delivery Location

The user can identify where the replacement card is to be delivered. This field is enabled only if the user has selected the option Yes in the field Would you like to order a replacement card? .

The options are:

  • My Address
  • Branch Near Me

Following fields will be enabled if My Address option is selected in the Delivery Location field.

Select Address

Address where the replacement card is to be delivered.

The options are:

  • Residence
  • Work
  • Postal

Based on the selected option, the user's address details corresponding to the selected address as maintained are displayed.

Following fields will be enabled if Branch Near Me option is selected in the Delivery Location field.

City

The user can filter branches based on the city in which they are located.

Branch Near Me

Branch name where the replacement card is to be delivered.

Branch Address

The address of the branch selected is displayed.

To block the credit card and raise a request for a replacement card:

  1. Choose option Block to block the credit card.
  2. From the Specify Reason list, select the appropriate reason for which the card needs to be blocked.
  3. This screen also provides the user with the facility to apply for a replacement card.
  4. Select option Yes, if you wish to order a replacement card under the field Would you like to order a replacement card? .
  5. If you have selected option Yes, proceed to specify the details pertaining to where you would like the replacement card to be delivered.
    1. If you select the My Address option as delivery location:
    2. From the Select Address list, select the appropriate option.

      The complete address of the user as maintained corresponding to the selected address appears.
    3. If you select the Branch Near Me option as delivery location:
    4. From the City list, select the desired city.
    5. From the Branch Near Me list, select the desired branch.

      The complete address of the selected branch appears.
  7. Click Submit.
    OR
    Click Cancel to cancel the transaction.
    OR
    Click on the Back to Dashboard link to go back to the Dashboard screen.
  8. The Review screen appears. Verify the details, and click Confirm .
    OR
    Click Back to go back to the previous screen.
    OR
    Click Cancel to cancel the transaction.
  9. The success message appears, along with the service request number.
  10. Click Go to Dashboard to go to the Dashboard screen.
    OR
    Click Go to Account Details to view the details of the credit card.

Cancel Card

User might want to cancel a credit card for any number of reasons. The application supports the credit card cancellation feature. By means of the Cancel Credit CardClosedA credit card is a payment card issued to users (cardholders) as a method of payment. feature, the user can cancel a credit card and can specify the reason for cancellation and also provide additional feedback as to why the card is being cancelled.

The application supports cancellation of both primary as well as Add-on cards.

You are here How to reach here:

Dashboard > Toggle menu > Credit Cards > Block / Cancel Card
OR
Dashboard > My Account Widget > Credit Cards > More Options > Block / Cancel Card

Field Name

Description

Card Number

Card number in masked format along with the account nickname.

For more information on Account Nickname, click here.

Help us by providing a reason for cancellation

Reason

The user is required to specify the reason for which the card is being cancelled.

The options can be:

  • Permanent Relocation
  • Unhappy with services
  • Too many charges
  • Other

Comments

The user may provide additional feedback regarding the reason for which the card is being cancelled. This field is optional.

To cancel the credit card:

  1. Choose option Cancel to cancel the credit card.
  2. From the Reason list, select the appropriate reason to identify why the card is being cancelled.
  3. Click Submit.
    OR
    Click Cancel to cancel the transaction.
  4. The Review screen appears. Verify the details, and click Confirm.
    OR
    Click Back to go back to the previous screen.
    OR
    Click Cancel to cancel the transaction.
  5. The success message appears, along with the service request number.
  6. Click Go to Dashboard to go to the Dashboard screen.
    OR
    Click Go to Account Details to view the details of specific credit card.

FAQs

Closed If I suspect someone has stolen my credit card or used it to make a fraudulent purchase, what should I do?

You should block the card immediately from your online banking portal. If you do not have access to the online application you should call up at the bank's call centre and inform the bank to block the card immediately.

ClosedWhat happens to add-on cards linked to a primary card if the primary card is blocked?

The status of the add-on cards, linked to a primary card that is blocked, remains active. The card holders can continue to transaction using the add-on cards.

ClosedWill the bank cancel a credit card if the card holder requests bank to do so?

Yes. The bank cancels the credit card provided that the outstanding amount, if any, is settled/ paid.

Closed Where can I view details of all cancelled, blocked and deactivated credit cards?

You can view the details of all cards that have been cancelled, blocked or deactivate in the Inactive Cards page by selecting the View All option available in the Inactive Cards widget on the Credit Cards dashboard.

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