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In this video, you will learn how to use Track It. In this example, I will set up a task request for
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the delivery of luggage to an arriving guest's room and then action the request on the OPERA
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cloud mobile application. Let's get started. To set up a Track It request in OPERA cloud
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go to miscellaneous and then select Track It. Track It manages the storage and delivery of
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guest baggage, parcels, vehicles, and valet parking, and lost items. Click new. Next I select baggage.
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Now I can enter a ticket number. In this example, the ticket number will be the luggage tag number
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on the bags that are delivered to the guest. I click the type magnifying glass and select luggage
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from the list. I can now click select. I click the action magnifying glass and select deliver to room.
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Then click select. To change the number of bags. I click the plus sign to increase the quantity to 2.
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I click the location magnifying glass and select bell desk storeroom to specify the
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current location of the luggage, then click select. Next, I enter the description, black suitcase.
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To link this Track It request to the guests reservation I click the name magnifying glass.
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Now I can search for the arrival reservation by entering a variety of options. In this example,
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I enter the room number and click search. Next I click the reservation and click select. Now
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I can see the reservation linked to this new Track It request just created, then click save.
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To find the Track It request I just created, with the open checkbox selected, I click search.
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Now I can see the Track It request I just created. I can click the vertical ellipse to edit, delete,
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or view the history of this Track It request. Now on a mobile device, I will demonstrate how to view,
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assign, and close this Track It request, once the bags are delivered to the guest. Go to the OPERA
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cloud mobile application and tap Track It requests. In this example, I tap baggage. From the drop-down
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list. I select unassigned requests. Next I tap the Track It request from the list and then tap claim.
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Now I select my requests from the drop-down list. Then, after the suitcases are delivered
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to the guest I can select delivered item completed from the action drop-down list.