Contents

Title and Copyright Information

Preface

1 Getting Started

Part I OPERA Cloud

2 Client Relations

3 Bookings

4 Front Desk

5 Inventory

6 Financials

7 Channel

8 Miscellaneous

9 Reports

Part II OPERA Cloud Mobile Application

10 Overview

Part III Administration

11 Enterprise Administration

12 Inventory Administration

13 Financial Administration

14 Booking Administration

15 Client Relations Administration

16 Interfaces Administration

Part IV Role Manager

17 Manage Roles

18 Managing Users

19 Generating the Configured Roles and Tasks Report

20 OPERA Cloud Tasks

Part V Toolbox

21 Utilities

22 System Setup

Part VI Exchange

23 OPERA Cloud Exchange Overview

24 Switching the Interface

25 Interface Setup

26 Configuring Interface Mapping

27 Interface Controls

28 Message Status

29 Interface Resync

Part VII OPERA Cloud Terminology

30 OPERA Cloud Terminology A-Z

Part VIII OPERA Cloud Video Library

31 OPERA Cloud Videos

Using Keyboard ShortcutsUsing Keyboard ShortcutsNovember2021View Property Brochure From Quick LaunchView Property Brochure From Quick LaunchNovember2021Using Quick LaunchUsing Quick LaunchNovember2021Add Dashboard TilesAdd Dashboard TilesNovember2021Customize the User Interface Using Page ComposerCustomize the User Interface Using Page ComposerNovember2021Using the Performance Meter to Troubleshoot in OPERA CloudUsing the Performance Meter to Troubleshoot in OPERA CloudNovember2021Create a Guest ProfileCreate a Guest ProfileNovember2021View and Edit Sales ProfilesView and Edit Sales ProfilesNovember2021Add an Alternate or an Incognito Name to a ProfileAdd an Alternate or an Incognito Name to a ProfileNovember2021Add Notes to a ProfileAdd Notes to a ProfileNovember2021Create a Sales ActivityCreate a Sales ActivityNovember2021Create a Reservation using Quick BookCreate a Reservation using Quick BookNovember2021Create a Walk-in ReservationCreate a Walk-in ReservationNovember2021Create A Reservation Using Room DiaryCreate A Reservation Using Room DiaryNovember2021View Room Availability for Blocks Using Group Rooms ControlView Room Availability for Blocks Using Group Rooms ControlNovember2021Cancel a ReservationCancel a ReservationNovember2021Cancel Mass ReservationsCancel Mass ReservationsNovember2021Post a Credit Card Deposit on a ReservationPost a Credit Card Deposit on a ReservationNovember2021Merge ReservationsMerge ReservationsNovember2021Add An Event to a BlockAdd An Event to a BlockNovember2021Add Menus and Items to EventsAdd Menus and Items to EventsNovember2021Create a Catering Block and EventCreate a Catering Block and EventNovember2021View Events on the Function DiaryView Events on the Function DiaryNovember2021Find Reservations with Opt In NotificationsFind Reservations with Opt In NotificationsNovember2021Opt-in Guest NotificationsOpt-in Guest NotificationsNovember2021Check In Arrival ReservationCheck In Arrival ReservationNovember2021Reverse Check in a ReservationReverse Check in a ReservationNovember2021Advance Check in Reservation with ETRAdvance Check in Reservation with ETRNovember2021Reverse Advance Check In ReservationsReverse Advance Check In ReservationsNovember2021Add a Reservation to the QueueAdd a Reservation to the QueueNovember2021Print Arrival Registration CardsPrint Arrival Registration CardsNovember2021Electronic Signature Registration CardElectronic Signature Registration CardNovember2021Mass Advance Check InMass Advance Check InNovember2021Create a Room KeyCreate a Room KeyNovember2021Check Out a ReservationCheck Out a ReservationNovember2021Auto or Quick Check OutAuto or Quick Check OutNovember2021Apply Credit Card Rebate to a ReservationApply Credit Card Rebate to a ReservationNovember2021Change Rooms for an In House ReservationChange Rooms for an In House ReservationNovember2021Using Batch Room AssignmentUsing Batch Room AssignmentNovember2021Manage Rate RestrictionsManage Rate RestrictionsNovember2021View Property Availability and Configure Sell LimitsView Property Availability and Configure Sell LimitsNovember2021Assigning Room ConditionsAssigning Room ConditionsNovember2021Update Room StatusUpdate Room StatusNovember2021Auto Generate Task SheetsAuto Generate Task SheetsNovember2021Manually Create Task SheetManually Create Task SheetNovember2021Use the Task Sheet Companion on a TabletUse the Task Sheet Companion on a TabletNovember2021Create and Resolve a Room Maintenance TaskCreate and Resolve a Room Maintenance TaskNovember2021Post Charges to a Reservation using Post itPost Charges to a Reservation using Post itNovember2021Managing Reservation BillingManaging Reservation BillingNovember2021Create an Accounts Receivable AccountCreate an Accounts Receivable AccountNovember2021Manage AR Accounts, Invoices, and PaymentsManage AR Accounts, Invoices, and PaymentsNovember2021Using Track ItUsing Track ItNovember2021Using OPERA Cloud ReportsUsing OPERA Cloud ReportsNovember2021Create and Manage Scheduled ReportsCreate and Manage Scheduled ReportsNovember2021Importing Data to OPERA Cloud Importing Data to OPERA CloudNovember2021Configure and View Sell MessagesConfigure and View Sell MessagesNovember2021