Managing Reservation Cancellation

Prerequisites for Managing Reservation Cancellation

You can cancel a reservation at any time prior to the reservation check-in. Cancelling a reservation returns the room type reserved back to inventory.

When the Cancellation Handling OPERA Control is active there is a cancellation policy (rule) on the reservation; informing you of the cancellation penalty. For more information, see Managing Reservation Deposit and Cancellation.

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If required, you can generate a cancellation confirmation detailing the cancellation number.

Note:

You cannot cancel an auto-created event reservation for a guest room reserved as an event space in OPERA Cloud Sales and Event Management .

Cancelling a Reservation

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to... then Cancel Reservation.

4. Enter the following details:

   1. Cancel Reason: Select a Cancellation reason.

   2. Description: Field defaults based on the reason selected; you can enter more details

   3. Delete All Traces: Select the delete reservation traces on the cancelled reservation.

5. Click Cancel Reservation:

6. The cancellation number is displayed in the confirmation panel .

7. To generate a cancellation confirmation click Email/Print.

   1. Send To: Select a linked profile from the list.

   2. Email To: Select an email address from the list

   3. Confirmation Letter: Select a cancellation template from the list.

8. Click Send.

   Note:

   If cancelling a share reservation, a message prompts you to indicate whether you want to cancel each of the sharing reservations as well. If you proceed to cancel share reservations, an individual cancellation number is provided for each canceled sharer.

Cancelling a Reservation with Deposit Payment

When the Cancel with Deposit OPERA Control is active, a reservation with a deposit payment posted can be canceled; the deposit refund or retention can be managed at a later time.

When the Cancel with Deposit OPERA Controls is inactive you will be prompted to manage refund or retention of the deposit payment.

With the No Show and Cancellation Postings OPERA Control active, the cancelled reservations can be accessed in Billing to post a cancellation fee and refund any remaining deposit.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to... then Cancel Reservation.

4. Complete the following:

   1. Cancel Reason: Select a Cancellation reason.

   2. Description: Field defaults based on the reason selected; you can enter more details.

   3. Delete All Traces: Select the delete reservation traces on the cancelled reservation.

5. Click Cancel Reservation.

Reinstating Cancelled Reservation

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to... then Reinstate Reservation.

Viewing Cancellation History

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to... then Cancel Reason.

• Prerequisites for Managing Reservation Cancellation