Adjusting Custom Charges

You can make changes to the Custom Charge Exemptions during the reservation stay by accessing custom charge adjustments . Once you make any corrections OPERA Cloud recalculates the total custom charges appropriate for the reservation. If the existing Custom Charges are too much or too little, in comparison with the updated Custom Charge Exemptions, then OPERA Cloud automatically posts a Custom Charge Adjustment to compensate for the difference.

  1. From the OPERA Cloud menu, select Front Desk, and then select In House.

  2. Enter search criteria for the reservation and click Search.

  3. Select a reservation in the search results.

  4. Click I Want to. . . and then select Billing or click the Balance link in search result.

  5. Click I Want to. . . and click Adjust Custom Charges.

    1. See Managing Custom Charge Exemption.