Managing No Show and Cancellation Deposits and Charges

Prerequisites for No Show and Cancellation Deposits and Charges
When the No Show and Cancellation Postings OPERA Control is active, you can access No Show or Cancelled status reservations in Billing to post charges and payments as you would for any inhouse reservation. This enables you to process the refund of deposit payment(s) or the posting of a cancellation or no show charge and then generate an interim folio to settle the balance and generate a folio.
If any deposit payments exist on these reservations, OPERA Cloud prompts you to transfer (mature) the deposit balance when accessing the reservation account in Billing. Selecting No to the prompt results in the deposit payments remaining on the deposit ledger; you can transfer the deposit balance to the guest ledger at a later time.
When the Post Revenue To No Shows OPERA Control is active, you can configure rules to automate the posting of a no show charge and the transfer of all deposit payments during End of Day on the arrival date of the no show.

See, Configuring No Show Posting Rules.

Manually Transferring Deposit Balances

  1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

  2. Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.

  3. Select the reservation in the search results, click the I Want To . . . link, and select Billing.

  4. Click the I Want To . . . link and select Transfer Deposit.

Posting a No Show or Cancellation Charge

  1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

  2. Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.

  3. Select the reservation in the search results, click the I Want To . . . link, and select Billing.

  4. Select the billing window.

  5. Click Post Charge.

    Refer to: Posting Charges to Guest Folios.

Posting Settlements (Payment)

  1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

  2. Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.

  3. Select the Reservation in the search results, click the I Want To . . . link, and select Billing.

  4. Select the Billing Window to settle.

  5. Click the Vertical Ellipsis and select Interim Folio.

    Refer to: Generating a Folio for an Interim Bill.

Posting Deposit Refunds (Payment)

A refund payment requires entry of a negative payment amount.

  1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

  2. Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.

  3. Select the reservation in the search results, click the I Want To . . . link, and select Billing.

  4. Select the billing window with a deposit balance to refund.

  5. Click Post Payment.

    Refer to: Applying Payments to Guest Folios.

Parent topic: Managing Reservations