No show posting rules facilitate a no show charge being auto-posted to no show reservations. You can configure no show posting rules for specific source codes and/or reservation types; and then select a calculation rule for no show amount to be auto-posted to the reservation.
During the end of day routine all arrival reservations with a no show status and whose reservation type and/or source code makes them subject to a no show posting based on the rules defined, will have any deposit payments transferred to the guest ledger. The appropriate no show charge will post to the reservation account.
Cashier billing functionality is available for no show reservations; and based on the no show posting rule applied, an outstanding balance (no show amount not fully offset by the deposit payment(s)) may result. Cashiers are able to make any adjustments to the charge or post additional settlement(s) to the reservation account to ensure a zero balance. For more information, see Managing No Show and Cancellation Deposits and Charges.
Adding No Show Posting Rules
From the Administration menu, select Financial, select Cashiering Management, and then select No Show Posting Rules.
Click New and complete the following
Property: Enter or select the property
Reservation Type: Select a reservation type from the list to add a rule for a specific reservation type
Source Code: Select a source code from the list to add a rule for specific source code
Posting Rule: Select a posting rule from the list
All Nights: This option will post the total rate amount for all nights of the reservation. If the reservation has multiple rate codes, OPERA Cloud determines the price for each night and will post it accordingly.
First Night: This option will post the price of the first night of the reservation.
Deposit Only: This option will post amount equal to all deposit payments received.
Click Save.
Editing No Show Posting Rules
From the Administration menu, select Financial, select Cashiering Management, and then select No Show Posting Rules.
Enter search criteria and click Search.
Select the no show rule, click the Vertical Ellipsis and select Edit.
Update configuration.
Click Save.
Deleting No Show Posting Rules
From the Administration menu, select Financial, select Cashiering Management, and then select No Show Posting Rules.
Enter search criteria and click Search.
Select the no show rule, click the Vertical Ellipsis and select Delete.
Click Delete to confirm.