When integrated with Guestware you can view the guest preferences and incidents reported in Guestware.
From the OPERA Cloud menu, select Bookings , select Reservations, then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in search result, click I Want To. . . . Preferences or open the reservation presentation and click the Preferences details link.
Click the vertical ellipsis Actions menu and select Guestware Preferences and Incidents.
Click + to expand each card.