Creating a Guest or Contact Profile

Maintaining accurate guest profile records is vital to providing exceptional guest service. Guest profiles are typically shared across properties in multi-property operations, ensuring guest preferences, notes and other details are available to users in all your properties.

Contact profiles are a variation of guest profiles and are available when the Contacts OPERA Control is active. Contacts are typically linked to Sales Accounts.

1. From OPERA Cloud menu, select Client Relations, select Profiles, and then select Manage Profiles.

2. Click the I Want To . . . action and select Create, and then select Guest Profile or Contact Profile.

3. Enter the following details in the Primary Details section:

   1. Alternate Name: Click to enter an alternate name (non-western characters) for the profile (available when the Multi-language OPERA Control is active).

   2. Incognito: Click to enter a pseudonym name for the guest (available when the Incognito OPERA Control is active).

   3. FirstName: Enter the first name of the guest or contact.

   4. Middle Name: Enter the middle name of the guest or contact.

   5. Language: Select a language from the list. Language is sent to interfaced systems such as video and voice mail. When the Multi-language OPERA Control is active, all stationery is generated in this language.

   6. Title: Select a title from the list. Title controls the salutation generated on stationery such as the confirmation letter.

4. Phone and Email Section:

   1. Add Phone and Email contact details.

   2. Click Add Rows to add additional rows.

   3. Select Primary for primary email and phone contact details.

   4. Refer to Managing Profile Communication.

5. Address Section:

   1. Add Address details.

   2. Click New to add additional address details.

   3. Refer to Managing Profile Communication.

6. Click Save to save and close or Save and Add More Details to save and open the  Manage Profile Presentation page.