Managing Block Reservation Deposits and Cancellations

Use the Deposit / Cancellation feature to manage a blocks reservation deposit requirements, deposit payments and block cancellation penalties.

Block Reservation Deposit / Cancellation covers two separate but related features:

  • Reservation Deposit deals with managing the advance deposit pre-payments that guests make prior to their stays.

  • Reservation Cancellation covers the handling of cancellation charges or penalties, which might involve forfeiture of deposits already applied to the reservation.

On the Deposit / Cancellation screen, the Projected Catering Revenue in the Reservation panel shows the events revenue on the books as calculated on the Block Overview Statistics panel. The Projected Total Revenue calculation includes events revenue on the books.

If a Posting Master does not already exist, you will be prompted to create a Posting Master reservation for the business block.

Adding Block Deposit / Cancellation Details

  1. From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.

  2. Enter search criteria and click Search.

  3. Select the block in the search result, click I Want To... then Deposit / Cancellation or click the Deposit / Cancellation link in Block Presentation.

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