Posting an Adjustment Charge to a Reservation Account

The Post Adjustments action in Billing enables you to adjust transactions by a fixed amount or a percentage of the cost.  

1. From the OPERA Cloud menu, select Front Desk, and then select In House.

2. Enter search criteria and click Search.

3. Select the reservation from the search results and click I Want To . . . and select Billing.

4. On the Manage Billing screen, click I Want To . . . and click Post Adjustment.

   1. In the Adjustment panel:

      1. Select Amount or Percentage.

         1. Amount: Enter either an adjustment amount or a percentage of the original posted amount.

      2. Department: Select a department from the list.

      3. Reason: Select a reason from the list.

      4. Reason Text: Enter additional information about the adjustment.

   2. In the Selected Transactions panel:

      1. Click the Vertical Ellipsis button and select Search Transactions.

      2. Enter your search criteria and click Search.

      3. Select a transaction to adjust and click the down arrow to move charges it into the Selected section, then click Select.

      4. Click Process Adjustment.